Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. To discuss the options available to the client which will allow them to make an informed choice in regards to their care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation – By observing you can determine what the clients language is, whether there is a disability or if there is a visual or hearing impairment.
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. Express an idea; to ask questions and receive an answer; socialise with people around us; to support others. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Colleagues communicate to build good relationships, to make sure we hand over information, to prevent misunderstanding or mistakes happening. b) Individuals using the service and their carers For the service users to participate in activities, to build good professional relationships. Aiii Identify three ways of finding out the communication and language needs of an individual.
Understand why effective communication is important in the work setting | TASK 1 1.1 Identify and explain four different reasons why people communicate. 1. To build and maintain relationships2. Express Their needs3.To socialise4. To share their opinions, emotions and to encourage others | 1.2 Explain how effective communication affects relationships in an adult social care setting between: Colleagues and other professionals: | To ensure that everything is passed on.Things can be missed if the knowledge isn’t retrieved and passed on and the clients care might suffer.
2.3 Describe a range of communication methods and styles to meet the individual needs * Verbal communication...speaking clearly and slowly, using the correct tone/pitch, factual and giving the individual chances to respond * Non-verbal... ensure you have eye contact with the individual to show you are focused on that individual and to show you are listening to what they have to say also, body language can show importance of what you are saying, picture boards and showing objects to an individual who cannot understand verbal communication. 2.4 Explain why it is important to respond to an individual's reactions when communicating * It is important to respond to reactions to show that you are listening to the individual and that all individuals have understood what is being said. Reactions can show if there is any confusion or if they individual is happy or upset with what has been said. Understand how to overcome barriers to communication 3.1 Explain how individuals from different backgrounds may use communication methods in different
3.1 Barriers to communication are Hearing impairment, visual impairment, speech impairment, speaking a different language, physical barrier, emotional barrier. 3.2 Ways to reduce barriers to communicate are if some has a hearing impairment then you need to if they are using a hearing aid you need to make sure that it it working properly, ensure that you are sitting in good light and that you speak clearly and do not shout. As this makes it more difficult for the individual to understand and read what you are saying. 3.3 Ways to check that communication has been understood is to ask the individual. Make sure you listen effectively and the use of body language is also important.
3. Be able to reduce barriers to communication 4.4 Barriers to communication are; * Emotional- If the service user is upset about something they may not be able to hear or understand what you are saying to them. * Cultural-
Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs. 1.3 Be able to reduce barriers to communication Environmental factors – noise, poor lighting can prevent a person from noticing non-verbal communication and could reduce a hearing impaired person’s ability to lip-read. Also being too hot or cold cause discomfort and those that lack privacy discourage people from expressing their feelings and problems. Development Stage – a person’s development stage could limit their ability to communicate and may be a barrier to effective communication, if you don’t take this into account when choosing your words or way of talking to them. Don’t use long sentences, complex words or unusual phrases with young children, for
Listening skills, open mind, look at both sides, no assumptions might be a few. You may utilize different skills depending on whether the conflict is between you and another or if you are trying to assist others where there is conflict between them. • Clearly describe the issue(s) • Stay neutral, calm and grounded; don't get involved in the emotion of the issue(s) • Don't worry that your needs will not be met or that you won't be heard • Clarify what your understanding is of what is being said • Re-state your understanding of what you heard to confirm your understanding in a non-judgmental way 207 3.1 Q. Explain the importance of establishing consent when providing care or support A. It is important to establish consent whenever possible when
The best communication method meeting individual's communication needs, wishes and preferences is given opportunity of choice. In case of deterioration of medical condition or personal falling out communication might become ineffective, advice should be sought. Ways of overcoming barriers of communicating: reduce outside noise speak clearly and slowly use interpreters provide induction loops improve lighting adapt to the individual's needs display clear signs listen carefully In order to be sure that individual was understood tasks have to be carried out at a steady pace, talking through before doing (step by step). Sources of information and support or services to enable more effective communication are individual's
Adding something during a conversation process can make the listener to miss some important parts of the message leading to wrong interpretation of information. A listener should make comments when the speaker has finished talking. During this time, the listener may opt to repeat what the speaker said using his or her own words to enable the speaker clarify any information that the listener got wrongly. If possible, people should observe active listening in all situations where communication is taking place. Effective communication is very important especially when the listener hopes to achieve an excellent work and personal relationship.