Principles of Communication in Adult Social Care Settings

334 Words2 Pages
2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual speak to family or friends speak directly to the individual 2.3 Describe a range of communication methods and styles to meet individual needs Five senses to receive and communicate information: visual - seeing auditory - hearing olfactory - smelling kinaesthetic - feeling gustatory - tasting 2.4 Explain why it is important to respond to an individual’s reactions when communicating. When responding to an individuals verbal and non-verbal reactions you promote quality of services, create trust and builds rapport. You apply the organisations equality and diversity policies. In order to achieve these goals you need to decode the individuals verbal and non-verbal message. Failing to do so can cause the risk of confusion, misunderstanding or leave the individual with anxiety, frustration or bad feelings. 3.3 Explain how to overcome barriers to communication understanding and being aware of an individuals needs, wishes, beliefs, values and culture supporting individuals to communicate their needs avoid using jargon in written documents and when speaking ensuring communication aids are available and working properly show you are listening and interested 3.4 Describe strategies that can be used to clarify misunderstandings asking the individual for clarification presenting information in a clearer way/ another form - such as written, picture form or diagram. 4.2 Describe ways to maintain confidentiality in day to day communication keep written records safe not leaving written records in places where others may see them ensure confidential information is passed on only to others who have a right to it and who need to know password protecting electronic files do not leave computer screens on or let others use your password 4.4 Explain how
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