Biddy Baker stated that customers did not want Ms. Attired to be their waitress due to her appearance and due to her appearance Biddy Baker stated that she was losing business. Ms. Attired had received employee evaluations every three month’s by the owner, Biddy Baker and all four evaluations were positive in nature with no prior misconduct. Ms.
* I have about six years’ worth work history. Four of which I have worked in customer service position. Although the customer service position I held were in different industries (Blood donation services and credit counseling services), My main responsibilities included handling high volume incoming calls were I had to Respond to client’s questions and concerns. During the four years that I worked I was promoted numerous times due to my great communication and organization skills as well as my eagerness to learn. * Although I love customer service, I have had a passion for accounting and for auditing that I derived from taking college courses and decided to pursue this passion.
Fear of failure, she did not disclose the fact to anyone. When the CPA results arrived and stated that she had passed all parts. Walker quickly let Vaughn know about her achievement and to her surprise; Vaughn seemed to be irritated with her. One day, Walker received a call from a partner asking her to meet him in the office. In the meeting, she was let go because of her lie.
Unit 3 Assignment AB221-01: Customer Service Alicia Turner Kaplan University Professor: D. Butler November 25, 2012 Customer Service and Customer Loyalty The business industry has begun to focus on their customers’ satisfaction and loyalty more so now than ever before. Many companies have developed plans on loyalty metrics. The best and most effective way to design a website that would affect customer loyalty and satisfaction will be demonstration in this paper. When it comes to becoming profitable from a company website, one of the most crucial things is creating a design that will involves long and short term goals. This can determine customer satisfaction because this plays a major and critical role in determining customer
Chapter 3: Listo Systems : The Employees’ Impact on the System One of the key reasons for Listo Systems’ early success and growth was the dedication and commitment of the employees. Employees worked hard to achieve the clear goals set by management. They were asked for their opinions regarding the direction in which Listo Systems was heading. Employees were engaged and felt empowered to make decisions regarding how and when the work got done. Answer the following questions by applying the concepts learned in Chapter 3.
“In a professional setting everything you do must involves communication”. (Locker & Kienzler 2008). Having a successful communication system will be a significant part in any line of work whether you are a manager, employee, or customer and their relationships. When a company is looking to grow and profit from their business it is not possible without any form of communicating or communication system. Resources: Bardia, G. (2010).
Ilm Level 3 Award in workplace coaching Ensuring good practice in coaching The role, responsibilities and characteristics of an effective workplace coach are best described as follows. • The role of an effective workplace coach is to coach a person/s on Their daily activities in the workplace, a good coach will act as a mentor, support and guide an individual who is undertaking a new role or someone who just needs help with a job. To help them go about the best way of achieving a task and to bring out the best performance of a team. The coach should posses a wide range of abilities to demonstrate respect for the learners views such as making them aware of there own responsibilities and listening to them trying to develop
It is also the ability to listen, respond and convince others that you hear and understand what they are saying. Communication is a critical key in any field, whether you are the president of a successful corporation or if you are a receptionist answering the phones. Since every job entails working with other people, communication is a good skill to possess. The third skill to be successful is computer skills. In the past some
Management of human resources is very important of an organisation, the management should therefore find the right approach to their employees to be able to plan and manage them in a professional manner. Human resources management is important for an organisation because if employees perform efficiently it increases the production and/or customers services in an organisation. A business can manage its human resources through methods such as: motivation, training, appraisal and personal development planning. A very important aspect in HR management is employing staff with the right skills and qualification required for a particular job role and training those staff who don’t have the right required skills to carry out a particular task. Management of human resources is essential as it commits employees into achieving organisation goals and objectives.
According to Alan Keith of Genetech cited by (UK essays n,d) states that “Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen. Leadership plays very important role in any organization regardless of the size of the organization. In today fast moving business environment businesses have to make future plans therefore it is very important that the leaders of the future develop the necessary skills that will help them to lead the company in the right direction. Leaders can develop their skills and employees skills by on the job training or formal learning. Formal learning: formal learning is the learning that occurs in an organized and structured environment ( e.g in education or training institutions) and is explicitly designated as