CONFIDENTIALITY Confidentiality is very important as we are working with vulnerable people. It is very important that we maintain confidentiality at all times. If we are told something in confidence by service user we must explain that if necessary we may need to report to our manager but will still be confidential unless further action is agreed or needed. Any care notes or service user’s care plan are also confidential so we must ensure this is kept safe. Anything that you have been told in confidence must not be noted in care
For employers, selecting the right candidates means identifying people with the right skills and quality that can help in the organisations success. Examples of employability skills; | Personal skills are the transferable skills that an individual posses that makes them attractive to new employers. Good personal skills are important when applying for job roles in Tesco. Good personal skills enables candidates to work well in a team, satisfy customers and also negotiate well with them, and also work effectively with other employers. This leads to a better working environment.
Aix. You will gain a better understanding of how you learn and how to improve your performance. You will gain greater confidence in the skills you have in your job role. You may be able to discuss your skills and qualities with your employer, and can ask them about training or opportunities that you wish to take up with more
EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN THE WORK SETTING When people communicate well with individuals in a work setting they usually feel satisfied. Good communication ensures that service users receive the best quality care and their individual needs met. It also enables you to build a strong relationship with a service users and colleagues. A relationship is built on trust. Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care.
By establishing a learning environment the organisation is better prepared to conduct business, retain staff and ensure the organisational goals are met. The creation of the learning environment is cyclic in nature and results in a better trained, more competent workforce. Maximum participation can be achieved by ensuring that the employees affected by the training are involved in some manner in the decision to provide training. This may be in the design or development of the training or simply running a skills audit on the individual or team to determine what training is required and if the proposed training is directly related to the needs of the individual, team or organisation. However some barriers may need to be overcome such as reluctance to change or urgency of tasks.
1.2 Explain why it is important to work in a way that embeds person centred values The values that underpin our work have an impact on our day to day work. By taking into account the person-centred values while providing support like bathing, dressing, personal hygiene, shopping and general domestic tasks will be done better by providing a service that suit’s the service users not us or the system. It is vital for us to work using methods to establish the needs and wishes of the individual. This will also mean that individuals will feel empowered and in control of their lives, be more confident about making decisions will feel valued and respected. 1.3 Explain why risk-taking can be part of a person centred approach Person centred planning puts individuals at the centre of everything, it looks at what people can do and identify what they would like to achieve.
Explain how communication affects relationships in the work setting Communication in the workplace is an important part of my role. It builds good relationships with my colleagues, and my service users. If communication techniques that you use are ineffective, this could lead to problems with the relationships within your workplace. If there is ineffective communication between colleagues and service users this could affect the quality of care being delivered and could result in harm. It is important you show respect when communicating with others.
Also, it is important for team members to be involved in decisions that affect their team. This can strengthen team loyalty, cooperation, and lead to improved employee retention (Taplin, Foster, & Shortell
It offers choices which can reduce the likeliness of abuse. It’s important for staff and individuals to know how to make a complaint. It has to be accessible so it doesn’t become difficult to make a complaint. This could result in individuals not complaining. They also need confidence that something would be done about the complaint.
If everyone has a clear role then individuals will be less likely to become disheartened and be more willing to work together. * Open and clear communication is one of the most important points in effective team performance. Improving communication with other team members will help to build healthy interpersonal relationships. By encouraging team members to contribute their ideas and discuss issues and find solutions together this will increase trust and morale. * Effective Decision Making is vital to a team’s progress.