Comparision of Operational Management Between Mcdonal & Kfc

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What is operations management? Operations management is defined as the activities, decisions and responsibilities of managing the production and delivery of product and services. Operation is a vital function in any organization because it produces the goods and/or services that will bring profit for the organization. McDonalds vs KFC: Nowadays, as people’s lives get busier, fast-food has become an option to save time. As the result, the fast-food market is becoming larger and larger with famous names such as McDonalds, KFC, Burger King, etc. The start of McDonald’s come back in 1940 in America, when the two brothers Richard and Maurice McDonald opened their first fast - food restaurant. Later, they introduced the “Speedee Service System” which is the principles of the modem fast-food restaurant. After 70 years in business, today, the M logo can be seen in over 110 different countries around the world. Serving more than 58 million customers daily in 32000 locations, McDonalds has become the largest chain of fast-food restaurant in the world. Although McDonalds predominantly sells burgers, its menu becomes more and more variable with chicken sandwich, wraps, breakfast items, vegetarian items, etc. A typical McDonald’s restaurant will have a medium to large dining area which is supervised by its customer care assistants. The company expands itself mostly by taking part in franchise and joint venture agreement. Only 15% of McDonald’s restaurants are owned and operated directly by the company. Noname is a small fastfood restaurant that locates in ... university campus. The restaurant provides takeaway food and a small eat-in area. Their menu includes burgers, sandwich and hotdog, coffee, coke and some dessert. Their target customer is student and staff in the university’s campus. The market in term of performance objectives As any market, the fast-food market

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