Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start. Good communication skills are also vital between staff members and also external parties (Doctors, Care Co-ordinators, relatives, etc) This helps to maintain a good working relationship between all parties and helps things run smoothly 2.1 Finding a way of communicating with an individual is essential so that you can ascertain their needs, preferences and wishes. Care Plans are a useful tool to help locate any information regarding on how an individual communicates, other ways to establish the communication needs are by observing the individual, asking the individual, and seeking information from others who may know the individual well. 2.2 T o estabish. 2.3 There are two different types of communication, Verbal communication and Non Verbal communication.
If the person centered value are all being followed correctly then the clients should feel happy and content. Aiii) Consent means asking someone for there permission to do something e.g. would you like help with personal care. We need to be careful because the client might lack capacity in some areas, but not in others this is known as implied consent. You MUST always gain consent.
Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
Observation is the key to unraveling the depths of the patients personality and specifying the correct modality. Small but important methods such as the flamboyancy of the patients dress code, body language, speech pattern and style of speech can be noticed within a few minuets of meeting them. These physical attributes are very telling of the person and can be used when making a quick assessment and deciding on the preferred approach to therapy. Appearances are one useful method however this can be coupled with a more detailed assessment of the individuals personality traits. A skilled therapist can asses the patient quickly with the initial meeting however the more incite you have to a patients personality the stronger the therapy will be as the approach will be reinforced with more personal touches.
Unit 304 2.1 While working in care, the aim is to give the best possible standard of care to service users, but sometimes there can be a conflict beetween the individual’s or their family’s wishes and rights and the duty of care. In this case the most important thing is to decide whether the person is aware of the risks and consequences of the decision and has the capacity to make the decision. Before taking best interest decisions I have to make sure that the person definitely lacks the capacity. The person or their next of kin has an overall right and responsibility in decision making for issues relating their care, and I need their consent to deal with certain issues. When a dilemma arises, my responsibility is to support individuals or their families to make informed choices.
Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed. Observation helps understand the effectiveness of communication. Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs b) Wishes and preferences People usually feel satisfied when they communicate well with individuals. Good communication enables individuals’ needs to be met and for care and support workers to feel they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust.
Effective communication and interpersonal interaction in health and social care. P1 contexts Effective communication in the health and social care setting is very important as it allows the health care worker to perform their role effectively, allowing them to work alongside their colleagues and are able to develop supportive ties with the users of the service who can come from different types of backgrounds, cultures and religion. People with communication disabilities are at risk of not being able to communicate effectively with their health care professionals and this could have an impact directly on their health. Good communication is the foundation to successful relationship i.e. patient and carer, either through verbal or non-verbal communication.
You need to be aware of your posture and body language while assessing theirs so you can respond appropriately. Good eye contact and facial expressions are important and you should always listen to the person speaking and allow them to answer you before you start talking again. Identify barriers to effective communication: Barriers could be someone who speaks another language, they may not understand what you are saying. Sensory barriers; when someone is not able to pass on info because they might not be able to see or hear. If you have health issues and you’re not well you may not be able to communicate properly.
Sticking to principles of practice means that quality should be assured, tasks are covered and that actions are also recorded appropriately and accurately. If there are any challenges then security and confidence comes from a job well done in accordance with the codes of practice .there may be temptations to exceed the role to become a friends rather than a worker. Whilst befriending is acceptable a closer relationship might contribute both to dependency and exceeding a role. For example undertaking medication dosage or exceeding the brief by engaging in family conflict for example or accepting gifts. All could compromise the role of the worker and lead to unfortunate consequences for all.
Wishes and preferences~ so you are able to for fill these so you can give a person centred approach and be able to treat them as an individual. Av Explain how good communication can have a positive effect on the way a social care worker interacts with: Colleagues~ Good communication is key to how we care for services users and how we learn from each other. Handovers are a good example of communication without this how are we meant to know of any concerns to look out for and also we can all learn from each other. Individuals using the service and carers ~so they able to trust and communicate with us Other professionals~ so they respect and treat us professionally Avi Using the table below, identify three examples of barriers to communication, and describe ways each barrier could be reduced. Barrier How it can be reduced 1.