It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
HSC3029 1.1 If an individuals communication needs are not met it could affect all parts of their daily life. As a care assistant the ability to communicate well with a individual is the basic requirement of my job. By meeting the individuals communication needs it can help to break barriers and make the individual feel wanted and included. When an individual is upset it can make communication difficult, by being aware of how the individual best communicates it can help me diffuse an upsetting situation as quickly as possible. All individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected when supporting them.
Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed. Observation helps understand the effectiveness of communication. Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs b) Wishes and preferences People usually feel satisfied when they communicate well with individuals. Good communication enables individuals’ needs to be met and for care and support workers to feel they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust.
This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds. People who have disabilities can have problems with communicating effectively with their careers and this could cause problems for them and their health. Verbal communication is a spoken language used by people to communicate out loud. To be a good communicator you can use verbal and non-verbal ways of communicating. A good verbal communicator is someone who listens well and can think and express ideas clearly.
2) Explain how communication affects relationships in the work setting If there is effective communication and people work as part of a team and help each other with workloads, this helps to build a trusting relationship with one another. In my work setting the relationships formed with those I support and look after is crucial. If an individual requires care or support they will want someone they know is caring, honest, reliable and trustworthy. It is important that when first communicating with an individual, that
2. Effective communication can also affect the relationship between colleagues and other practitioners, as they are able to easily pass on vital information regarding the service user which can improve the quality of their care. As well as this, the relationship between colleagues and practitioners remains professional when the use of slang and jargon is avoided. Aiii. Identify three ways of finding out the communication and language needs of an individual.
Communication with our clients is the most important part of our jobs as it will give clients the confidence to do what they want to do as they will have developed a bond of trust as they know that you are committed to helping them. Outcome 2 – Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 – There are two main ways with which we communicate, verbal and non-verbal. Our first method of establishing communication is using non-verbal communication, we use eye contact to make the person aware of us or tapping someone on the shoulder if they are unable to see you and then speak their name so that they know that it is to them we are speaking to. Body language or non-verbal communication is how we show a great majority of the information with which we are giving out. Verbal communication is the information which we are intending to give out.
22.214.171.124 Explain why it is important to work in partnership with others. It is vital for the individuals support team to work with others to achieve a person centred approach towards the care, support or needs of the service user, this allows for the information to be shared confidentially and in agreed ways, to achieve the best standard of care for each individual. Also so that others that come in to the home can read or be passed on accurate and up to date information, so that they can provide a consistent approach to each individual and their needs. This also demonstrates respect, mutual beneficial practices for the individuals. It also allows each employee to understand each others roles, and what purpose
Also it is important when building up a relationship with your patient to make them feel more comfortable and familiar with you. It is important when you are talking to your patients not to use words they won’t understand but to make it as clear and simple as you can this will lead to successful