It's important that good relationships are had with colleagues and other professionals such as Nurses or Doctors, thus allowing people to work and communicate effectively with each other and share knowledge and information. A lot can be learnt from simply asking others with more experience and skills. People can communicate for a number of different reasons, these can include to show how we feel, to pass on information or obtain information, or for social reasons. Communication can be written, verbal or through body movements. 2) Explain how communication affects relationships in the work setting If there is effective communication and people work as part of a team and help each other with workloads, this helps to build a trusting relationship with one another.
Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care. 2.2. DESCIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION The factors to consider when promoting effective communication are as follows : Verbal communication. The tone the volume of your voice would need to be correct to suit individual situations. Also the speed at which you talk is a factor.
This is because the service users need to be able to communicate well with the carers. Interpersonal communication skills are oral, written and nonverbal methods. However interpersonal communication is usually face-to-face communication which could involve different numbers of participants which could even be in a small space like a consulting room where the service users and family members may have to go to discuss issues with staff in the residential and nursing
It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
Unit 1 1.1 People communicate to give information, to receive information. To express their feelings, they need‘s to be good communication between staff and individuals. For needs and wishes, good communication can result in a good working relationship between enabler and an individual. 1.2, Communication is essential in a work setting, all types of communication that could be written, or verbal, it makes good working relationships between staff and between the individuals, it brings the staff team together. With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication.
Cu1530 1.1 identify the different reasons people communicate People communicate to express needs; to share ideas and information; to reassure; to build relationships and maintain; socialise; to ask questions; to share experiences to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 1.2 explain how communication affects relationships in the work setting Communication affects everyone in a relationship. it is essential to establish good relationships with wide range of people in the care setting without good communication the client will not receive the best care he/she requires.This is because things may get missed as information is not passed on. 2.2 describe the factors to consider when promoting effective communication Factors to be considered are your tone of voice, the context of the way it is spoken, your posture and your facial expressions all these have a impact on building a relationship with the client. 3.1 explain how people from different backgrounds may use and/or interpret communication methods in different ways People use communication differently some country's a word can have different meanings or they may speak more formally, others informally.When we speak, we should Slowley and clearly as they may misinterpret us,this can cause misunderstandings.
Another reason it may be hard to verbally communicate is if English is not their first language and you will have to use body language and maybe actions, especially to help the children understand what you are saying, and also speak very clearly in a friendly tone. Always approach individuals in an open, friendly manner. Observe their facial expressions, if they look puzzled try to explain more clearly and in detail, if they look upset try to give them reassurance and encourage them to express their feelings, but not too much as this may offend also. If they move away slightly respect their decision as they may feel a bit uncomfortable. Always ask if they have any questions and that you would be happy to answer.
• To let a support worker know if there are any issues with care. 2. It is very important to maintain an excellent level of communication within the workplace, it has an impact on the service user if not. Communicating well with a service user builds a friendly and comfortable
One big barrier that some of our professionals face is the use of vocabulary because some words we use mean something different in the patient language. With language barriers between patients is vital it is also important effects communication amongst co-workers, management, supervisor, faculty, administrative staff and most the patient’s family. Clear communication amongst all parties involved is the key to the success of health care service provided to the patient. One of the main cultural differences we face is that many patients and some employees are not fluent in the English language. There are some patients or employees with strong accents that can make it difficult for one to understand and may cause a misunderstanding between both parties.
By having more information about the patient’s situation, the clinician should be able to devise courses of action specifically design for the respective patient’s needs and goals. Another factor that may break or make good results in a patient’s pursuit of reaching his or her goals is clinician and patient continuity. In some cases, some agencies have a high turnover rate among their human services specialists. Some patients may or may not like repeating their shameful, traumatic experiences to multiple clinicians. It may have been difficult enough for the patient to share the traumatic experiences with anyone, let alone continue to trust multiple clinicians who may or may not be there in the near future.