Health and Social Nvq 3

4757 Words20 Pages
Explain how communication affects relationships in the work setting : We need to build relationships with the people we look after, their families and work colleagues to enable us to work effectively. Good communication will help build good relationships. Communication is very important in the work setting as we need to communicate with the residents to know what their needs are and we need to communicate with colleagues to pass any information on to them. Describe the factors to consider when promoting effective communication : Its important to show that you are listening to the other person when they are talking. You need to be aware of your posture and body language while assessing theirs so you can respond appropriately. Good eye contact and facial expressions are important and you should always listen to the person speaking and allow them to answer you before you start talking again. Identify barriers to effective communication: Barriers could be someone who speaks another language, they may not understand what you are saying. Sensory barriers; when someone is not able to pass on info because they might not be able to see or hear. If you have health issues and you’re not well you may not be able to communicate properly. If you are in a noisy environment and have no privacy. Explain how to access extra support or services… Ways of accessing extra support may include a GP, the residents family and friends, a social worker, specialist nurse, advocate and support groups. Services to help could include translation services, interpreting services, speech and language services. Explain expectations about own work role as expressed in relevant standards Explain the importance of reflective practice in continuously improving the quality of care provided; Describe how own values, belief systems and experiences may affect working practice You
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