Nvq 2 201 Communication

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Assignment 201 Principles of communication in adult social care settings Task A Short answer questions Ai Describe 4 different methods of communication • Verbally/listening • Written • British sign language or makaton • Picture cards Aii Identify 5 different reasons why people communicate • To share and receive information • To be sociable and express happiness, joy and love • In pain • Frightened • Anger Aiii Give 2 reasons why it is important to observe the reaction of an individual using the service when you are communicating with them Communication is a 2-way process. It is not simply about sending a message, but also about knowing if the receiver has understood and processed the message properly. In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understands/agrees etc. Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed. Observation helps understand the effectiveness of communication. Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs b) Wishes and preferences People usually feel satisfied when they communicate well with individuals. Good communication enables individuals’ needs to be met and for care and support workers to feel they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you

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