Effective communication and interpersonal interaction between individuals is important in all situations in society, such as in health and social care settings such as hospitals, nurseries and care homes. Both theories of communication can be taken across into health and social care settings to help communication and interpersonal interaction between health and social care professionals and service users be as effective and as possible. The first theory I will be talking about is the communication cycle which i discussed in P2. The communication cycle is a type of code that requires you figuring out what the other person is trying to say and what their behaviour means. This theory would allow service users and health care professionals to communicate more easily and effectively.
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
Everyone has a right to dignity, respect and choice and we need to be able to meet their communication needs in order to provide this. In my job role I’m constantly adapting the way that I communicate to meet people’s specific needs and making use of a lot of different forms of communication in order to find out people’s prefences and care for people in ways they wish to be cared for. I have learnt that it is really important for me to watch people’s reactions and body language when Iam communicating with them because quite often it helps me ascertain how they are feeling and highlights when there may be a problem or they are unhappy with something. Features of the environment that may help or hinder communication may be: • Sensory impairment, for example deafness, blindness or both. • Culture, for example languages or strong accents.
It also ensures any health and safety issues are recognised and reported. All carers attend a hand over at the beginning of each shift and also complete communication books keeping other staff up-to-date with all current situations within the workplace. 1.2 On the job you need to communicate with people all the time. There is the service user and their family and friends, that are likely to be involved in their care. You also have to communicate with colleagues and other professionals such as doctors, nurses and pharmacists.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
Unit 501. 1.2 In my Job role I communicate with many individuals including service users, support staff, care managers and outside services. I use a range of communication methods throughout the day this can be spoken, electronic, written, face to face and specialised I:e sign language. I recognise that good communication has to be personalised to each individual and I make sure each person has the correct method of communication to be able to feed back to me. When communicating with support staff I make sure that I remain part of the team and that each member of staff sees me on a regular basis and that they know how to contact me at all times, whether I am in the office or out in the field.
Alfonso Delovino Level 2 Health and Social Care Apprenticeship F/601/5465 1.1: Identify different reasons why people communicate. People communicate in care setting to pass on messages. People communicate to make themselves understood or request care services. During hand over it is vital to pass on information about clients if there are changes in their needs or they have taken their medication. it is also vital for me to communicate to client to inform them that I am here to support them in their care needs.
USE & DEVELOP SYSTEMS THAT PROMOTE COMMUNICATIONS 1, 1.1 – As a deputy manager to the service users we support I communicate with them on a regular basis, I also communicate with other professional bodies who are also helping with support to the service users. These include other managers, support workers, occupational therapists, physiotherapies, doctors, district nurses etc. I communicate with all the above verbally, by emails, and also by listening. I have to utilise different communication skills, when communicating with individuals. For example: I communicate with a social worker by talking to the interpreter and looking at the person in question by lip reading.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made.
I have to ensure that all important information is passed over in such a manner that I can evidence this has been done. In my role as Moving and Handling Trainer I have to communicate a large amount of information to staff whilst observing them to ensure they are following what has been taught. I liaise daily with my Home Manager either in person or via email. I also have daily contact with Head Office and have to implement all information sent to me in a timely manner. I organise all training within the home and have to ensure that staff are fully aware of courses they need to attend, when the courses are and when they have been confirmed on the course.