Unit 201 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

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Unit 201 Introduction to communication in health, social care or children’s and young people’s settings 1.1 People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and to show others that they are valued. Communication is an essential tool a carer can use to meet the needs of vulnerable adults. It is a basic requirement of the job role to be able to communicate with the individuals and their families and members of staff on a daily basis. Communicating with staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend a hand over at the beginning of each shift and also complete communication books keeping other staff up-to-date with all current situations within the workplace. 1.2 On the job you need to communicate with people all the time. There is the service user and their family and friends, that are likely to be involved in their care. You also have to communicate with colleagues and other professionals such as doctors, nurses and pharmacists. The way in which you communicate with people will be different depending on whom you are communicating with and the purpose of the communication. You will adopt a different approach with different people, to convey the same communication. Effective communication is especially important with regards; Health and safety – required for good team working in moving and handling. With service users – to ensure that their choices and wishes are met. With your manager – to report any problems. In an emergency – to request assistance. 1.3 Being a regular carer of an individual will establish, develop and maintain a

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