Unit 301 Outcome 1 1.1 People communicate to maintain relationship with others to share information, give instruction, knowledge, to be understood, to understand and to show others that they are valued. Communication is very important tool to a carer as it is will meet the needs of vulnerable adults. It a basis requirement of my role to communicate with the clients and there families, other members of staff on a daily basis. Communicating with other members of staff will ensure effective team work and continuity of care. As a carer I would discuss the options and choices to the client that is available to them and allow them to make a informed choice regarding to their care.
Introduction to Communication in Health and; Social Care Unit 2.1 1.1 People communicate for a number of reasons, maybe to portray their feelings, emotions, pain, options etc. the communication could be (formal) or personal (informal). It is important within the care setting that information is recorded, as it may be called upon for legal reasons. All communications are confidential and are on a need to know basis. Communication between colleagues is essential so that it ensures a continuity of care to the service user.
Introduction to Communication in Health, Social Care or Children’s and Young Peoples Settings (SHC 21) Outcome 1 Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, emotions, feelings, pain and opinions, etc. Communication may be personal or professional. It is important in social work that information is logged, as it may be called upon in the future for legal reasons. All communication must be confidential. Communication between work colleagues is essential so the continuity of care for the client and staff are aware of needs and any changes of the client.
Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
1.1 Identify different reasons why people communicate People use communication every day when working with other people, it is an essential tool to express needs and concerns; to share information and ask for advice; to give emotional support or to ask for reassurance; to express how you are feeling; to socialise and to build relationships. In a setting where elderly people are present communication is used to talk to service users about their needs and to liaise with other staff members regarding those needs. 1.2 Explain how effective communication affects all aspects of own work Effective communication in my job is important, as it makes sure all information passes between service users, colleagues and me is clear and concise; accurate and non-judgemental. It also reduces the chance of mistakes being made. If the communication between a service user/colleague and me is effective then this helps to build trust and improve the relationship.
1.1Identify the different reasons people communicate People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. The communication could be professional (formal), or personal (informal). Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. We communicate with many people in the care setting for many reasons, here are some examples: Clients – To give them choices, express their needs, to share ideas and information, to reassure, to express feelings, to build relationships, to ask questions; to share experiences. If a client is not feeling well it is essential that they are able to convey this to you.
1.Understand why communication is important in the work setting- 1.1People communicate for numerous different reasons, to build relationships being one of them; this will enable you to work more effectively as a team with your colleagues but to also gain trust with a service user so they can talk to you if they have any problems/ concerns. Another reason is so you can share information, this is vital in my work setting because, for example, if a service user begins a new course of antibiotics then the member of staff dealing with this must pass the information on to all other staff to make sure they continue the course of medication. Finally communication is important to allow you to reassure others; if a service user with dementia is becoming distressed due to confusion of where they are for instance, then gentle reassurance is needed to help the situation and make them feel at ease. 1.2 Effective communication affects all aspects of my work because it helps build trust between both me and my colleagues and me and the service users. If a service user feels they can trust me then any problems they may face can be shared and overcome in a professional way.
Communication is also a great way to show another person encouragement or to make others feel valued and understood in everyday life. Communicating with people such as our fellow employees, the individuals we support or relatives and friends of the individuals we support is an essential tool to someone working within the care setting and this is a basic requirement of the job. To ensure that all fellow employees who support our service users are working effectively, it is essential to communicate effectively. Effective communication can help to ensure that all fellow employees recognise and remember all policies and procedures. It can also help during instances such as reporting a complaint or incident.
This reduces the possibility of mistakes being made and ensuring an appropriate care service. It’s also important to work as a team with your colleagues, so that you all work to achieve the same outcome. 1.3- Explain why it is important to observe an individual’s reactions when communicating with them Communication is a two way process, it’s about sending a message and knowing if the receiver has understood and processed the message properly. In order to be effective with providing care and support you need to learn to be a good communicator, people communicate through; speaking, body language, facial expressions, dress, position and gestures. You need to be able to recognise what is being used to communicate and be able to communicate back without always having to use words.
As careers we complete communication books for each individual to keep all members of staff informed and aware of current situations. We also communicate to maintain and establish relationships with others, to share opinions, knowledge, emotions, to give encouragement and show others they are valued. The individuals will communicate with carers to express their needs and to ensure they are met. As a Carer I would also discuss the options and choices available to allow them an informed choice. 1.2: Explain how communication affects relationships in the work setting.