1.1 Identify the different reasons people communicate People communicate for different reasons, to show their feelings, to build relationships, to express needs and emotions, pain, opinions alsocould be for reassurance. The communication could be formal, or informal. It is important within a care environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed.
Unit PWCS 21: Principles of communication in adult social care settings Task 1: Understand why communication is important in adult social care setting * An identification of the different reasons why people communicate People communicate for various different reasons; some being to show feelings, opinions, emotions, problems, and the list goes on and on. The communication itself can come across in two main different ways that being a professional one or a personal one. In the social care setting it is important for key communications to be recorded as they may be needed to be relied upon in legal or medical situations. Of course all communications are confidential and only shared on a “need to know” bases. However communications between colleges is essential in order to keep continuity for clients and to also make sure the clients updated needs are met.
Question 2: Communication is important to forming relationships with people. Explain how communication affects relationship in your care setting. Effective communication between adult social care workers (colleagues) is important because of the need to build trust and understanding between one another, this gives the ability to open up and ask questions on tasks or issues that are new or difficult to address with the added respect of other colleagues experience, thus enable good team building and sharing of information, also to have an attitude of sharing the work load making the job at hand and work life easier all round. This is also if not more important when supporting other people (service users) to promote that you are reliable and trustworthy. Listening and showing commitment that the persons best interests are at heart, with good time keeping and seeing tasks throw will build confidence with the service user.
As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. ques 2.explain how effective communication can effect relationship in care setting a)colleagues and other proffesionals Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication affects relationships in many ways in the work setting.
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself.
My competencies are as follows adhering to values, coping with pressure, following instructions, researching, adapting to change, and applying expertise. When you adhere to values you have a certain respect for people and how they feel and how they think value their opinion. When coping with pressure I try to overcome the urge to give up. I believe I cope with pressure quite well in sticky situations. I follow instructions very well in my opinion I think instructions are there to help you along that is why people write them to help you out.
The patient’s information should only be disclosed where necessary, such as if there is reason to believe they are at risk of harm or somebody else in their care is at risk and then only should it be disclosed to the suitable professional. Each individual has right to confidentiality. ‘Collaborate with those in your care’ communication is a key point in listening and responding to the person’s requirements, preferences and concerns. Also ensuring they can maintain their heath and care for themselves. ‘Consent’ each person has rights to agree to or decline so confirming consent is important to initiate care and treatment.