Health and Social Nvq Level 2 Unit 1

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Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communicating with someone who is non verbal or deaf can be very difficult as they cannot tell your there needs, getting used to the person is important so you gets used to different things they do to communicate with you. 1.2 Explain how effective communication affects all aspects of own work Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not be able to communicate with my service user because of communication barrier then the service would be unsuccessful. We used to do different type of jobs in our care job like Child care,vulnerable adult care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a mustin term of provide proper service. 1.3Explain why it is important to observe an individual's reactions when communicating with them. Several cases the service user could not able to respond while communicating with us but their body language, gesture or expression. And it’s important to view reactions, because only about 70-80% of communication is verbal, meaning that we are gong
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