Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Asking the individual - this would enable me to identify if the individual is hard of hearing and also if they understand the language in which I am asking. This is probably the best way of establishing their communication needs as I will be able to gain an immediate understanding.
1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told. Their reaction may show that a different type of communication may be more effective or they may need more information. Understand how to meet the communication and language needs, wishes and preferences. 2.1 It is important to understand an individuals communication and language needs, wishes and preferences because it will lead to the person understanding what they are being told, asked about or shown. 2.2 Types of communication Verbal Includes things like having a conversation with someone or someone talking to a group of people to get a message across.
Reference to someone’s personal profile or history will: • Help to enrich the quality of support they receive. • Enable a holistic approach to their support. • Making it possible to prevent negative experiences by finding out what they dislike or are fearful of. • Help them to make personal choices. 1.3: examples of how to provide person-centred support when supporting individuals in day-to-day activities: You will need to develop a clear understanding about the individuals you are working with.
Question 1: What are the different reasons why people communicate? The different reasons why people communicate are primarily to promote a relaxed introduction to each other and be able to build a relationship whether personal or professional. Initially by talking, a rapport can be built and a knowledge of the person can grown, usually this can only be achieved if it is a two way process, this will also give the ability to identify a persons mood and responses, thus be able to respect the needs and wishes of each other, building trust and able to have relaxed conversations. Issues can be addressed through communication be it health or conflict and be able to support and advise. Question 2: Communication is important to forming relationships with people.
1.2 Within my own job role I support effective communication on a daily basis. Interpersonal skills enable me to interact, resulting in successful communication. Positive relationships with families, friends and my clients are vital in order to meet the individual’s needs and compile their care plan. I may share information with health care professionals on a one to one basis and/or with my client also present. During resident’s monthly meetings, I am able to talk within the group, whilst also ensuring that each individual can hear and understand me.
SHC 21: Introduction to communication in health, social care or children’s and young people’s settings 1. Understand why communication is important in the work place. 2.1 The reasons why people communicate are to get to know one another, to express their feelings, so you they can tell people their wants and needs, they also communicate to make bonds with people and to find out what name they prefer to be called, for example; if their names William they may prefer to be called bill for short. People may also communicate to give out instructions to their team to tell them what jobs they need to do. 2.2 Effective communication effects all aspects of own work because is help you understand the service user and their needs.
In Health and social care, we need good communication skills to develop positive relationships and share information with adults using services. We also need to be able to communicate well with their families and/or other carers and their own colleagues and other professionals who are participating in their life. 1.2 Explain how effective communication affects all aspects of your own work. Effective communication is a two-way process - sending the right message, which is also being correctly received and understood by the other persons. It is essential that there is good and effective communication taking place within the work setting.
Identify Different Reasons Why People Communicate People communicate for all different reasons, including: • To express their needs and preferences • Socialisation – to talk and share opinions • To comfort or offer reassurance • To give instructions • To build and maintain relationships Explain How Effective Communication Affects All Aspects of Own Work Effective communication ensures that you can meet your service user’s requests and needs and that you can communicate and ensure they are aware of what you are doing at all times. You can offer them a choice of what they want through communication. Effective communication is important when working with colleagues – giving handover between shifts, leaving messages for staff and writing in the care plan. All communication, whether written or verbal should always be clear and precise to ensure all information is handed over and service users’ needs are met. Explain Why it is Important to Observe an Individual’s Reactions When Communicating With Them This is particularly important as a service user could be hard of hearing and require visual aids or require you to speak loudly and slowly to ensure they can understand.
One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users. The individuals you care for will communicate with you, their carers, to express their needs and preferences. 1.2 – Explain how effective communication affects all aspects of own work… Communication is an essential part of my job, it is the foundation of everything I do in work and effects every aspect of my job, it also effects those I work with, whether it be colleagues, management, parents of service users or professionals. I need to communicate with people all the time in order to care for my service users affectively. Most importantly are the service users, then
Communication is used between colleagues, the service users, line managers, GPs, families and agreed others who have an active role in the service users life. Communication is used on a daily basis via many different means. It is important for staff to communicate with one another to establish what possible health and safety issues are and that they are recognised and reported promptly and correctly, to stay up to date and have an understanding of the service users individual needs and provide continuity of care. It is also important to uphold and maintain professional relations between colleagues. When working in a care setting, it is hard to always communicate to the person you need to on that day or the next time they are perhaps on shift, this is why many settings have regular staff meetings, diaries and communication books.