Unit 1: Introduction to Communication in Health, Social Care or Children's and Young People's Settings

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1.1 Identify different reasons why people communicate People use communication every day when working with other people, it is an essential tool to express needs and concerns; to share information and ask for advice; to give emotional support or to ask for reassurance; to express how you are feeling; to socialise and to build relationships. In a setting where elderly people are present communication is used to talk to service users about their needs and to liaise with other staff members regarding those needs. 1.2 Explain how effective communication affects all aspects of own work Effective communication in my job is important, as it makes sure all information passes between service users, colleagues and me is clear and concise; accurate and non-judgemental. It also reduces the chance of mistakes being made. If the communication between a service user/colleague and me is effective then this helps to build trust and improve the relationship. My own development and skills benefit from effective communication; this is down to fully understanding what I am being taught and not misconstruing any of the information. 1.3 Explain why it is important to observe an individual’s reaction when communicating with them Observing somebodies reactions when engaging in a conversation with them is a crucial part to making sure the other person fully understands the message being conveyed to them. A conversation is a two way process, and relies on both parties to be fully engaged, it’s possible to identify if the other person is not understanding or listening to what’s being said by observing their body language and how they communicate back verbally. Tell-tale signs of someone not listening or understanding are their facial expressions; eye contact; gestures; silence; tone and pitch. There may be times when somebody has communication barriers and this can lead to time being
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