Promote Communication in Health, Social Care or Children's and Young Peoples Settings.

1855 Words8 Pages
1.1 Identify the different reasons that people communicate The reasons that people communicate is to express their feelings, thoughts, emotions and needs. People communicate in order to share their ideas and information and to request assistance. People also communicate to form relationships; socialise; ask questions; and to share their past experiences with one another. A person may need to communicate for the purpose of establishing or continuing to maintain relationships with people; this could be for ideas or, instructions/directions. Communication is also a great way to show another person encouragement or to make others feel valued and understood in everyday life. Communicating with people such as our fellow employees, the individuals we support or relatives and friends of the individuals we support is an essential tool to someone working within the care setting and this is a basic requirement of the job. To ensure that all fellow employees who support our service users are working effectively, it is essential to communicate effectively. Effective communication can help to ensure that all fellow employees recognise and remember all policies and procedures. It can also help during instances such as reporting a complaint or incident. 1.2 Explain how communication affects relationships in the work setting. Having good communication in the work place is essential for teamwork. Individuals must ensure that they have a good working relationship with fellow colleagues in order to remain professional and give the highest standard of care that is necessary. Failure to communicate well could lead to individuals limiting their ability to communicate on a personal or meaningful level. This could lead to conflict in the work place, which could further result in further problems for the individuals we intend to support, or even disciplinary action against yourself
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