1.1 - Identify Different Reasons Why People Communicate.

725 Words3 Pages
1.1 - Identify different reasons why people communicate. * To express needs * To share ideas and information * To reassure * To express feelings * To build relationships * To socialise * To ask questions * To share experiences People communicate in order to maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, and to give encouragement and show others they are valued. 1.2 - Explain how effective communication affects all aspects of own work. Effective communication is a big part of my role as a support worker. It enables me to build good working relationships with my colleagues, and service users. It helps me to understand the needs and requests of the service-users, giving and receiving clear instructions helps prevent mistakes being made and misunderstandings that may take place. 1.3 - Explain why it is important to observe individuals reactions when communicating with them. It is important to observe an individual’s reaction when communicating because it will help you understand what they have said to you more and how they are feeling. You do this by noticing their facial expression and their body language. Also when observing people’s reactions non-verbal communication can pass on information just as much as verbal communication. 3.1 – Identify barriers to effective communication. Language Barriers * Foreign Language or accent. * The use of Jargon or Abbreviations. * The use of slang words. Psychological Barriers * Stress * Anger * Low self esteem * Shyness * Schizophrenia * Paranoia * Depression * Dementia Physical Barriers * Limited verbal communication or ability to sign * Being unable to read or write * Inability to
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