It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes et WHY IT IS INPORTANT TO OBSERVE AN INDIVIDUAL REATION WHEN COMMUNICATING . This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other . It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker you are dealing with someone who is in pain, worried or upset. You must also be able to understand the messages you send with your own body when working with other people barrier to communication.
ques 1.Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions,to express needs; to express feelings; to build relationships; socialise; to ask questions; to share experiences to give encouragement they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
Effective communication is an essential part of heath care profession, where we have to build and maintain relationship with patients and colleagues. In health care profession, communication could include the written notes of a health care practitioner; the telephonic calls made by a nurse to a doctor or patient, or the documentation of the examination findings of a patient by a physician etc. Health and social care professionals need good communication skills to develop positive relationships and share information with patients. In health care profession we come across with different situations where good communication skills are very important, for example: explaining diagnosis, investigation, treatment, breaking bad news and communicating with relatives or dealing with difficult patients. If we have good communication skill we can easily handle such kinds of difficult situation.
We can collect the information observing, getting feedback from others and recording information. So we need to work with others to identify ways to support the continued development of communication. Care professionals communicate with colleagues and other professionals in many contexts every day. Effective communication requires personal and professional respect for others, trust in the judgement and values of colleagues, good verbal and listening skills. Care professionals may communicate formally and informally with colleagues and others working in partnership.
In my role I will need to form relationship with wide range of people including People who use the service Family and friends of the individual I support Managers Colleagues from my organisation Colleagues from other organisation Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. 2.2 Explain how communication affects relationships in adult social care setting. When working in care setting communication is a
The physician learns more about the patient through conversation and addresses the reason for the visit. The patient learns information about the issues that are going on with him or her and how to go about solving the issues. This can be considered a type of ongoing chain reaction. Everyone should communicate effectively with one another because without proper communication, we do not gain any knowledge. Healthcare facilities can use improvement in the communications area.
One of the human skills that a good Administrative Medical Assistant needs to have is people skills. Working as an Administrative Medical Assistant, you have to know what you are doing when you are doing your job and you need to be able to communicate with the patients and your coworkers without getting angry when a situation arises. People skills are very important and need to be strong and on point because you are dealing with people on a daily basis. Being able to communicate with patients can make their visit easier and can help you accomplish more in the time during their appointment. Knowing how to communicate is important because there will be times that you have to deal with situations like when a patient calls or comes in to the office and they are upset and taking their anger out on you.
A senior person will also check your work and will be there for guidance if any conflict of interest occurs. A senior person is there to consult if a situation arises that you are unsure of. They will make you aware of performance standards, your responsibilities, your level of authority and the policies, procedures and strategies used to support and uphold the standards of the practice. As a medical receptionist, you are often the first point of contact with a patient. It is extremely important to build a good relationship with the patients who attend the practice.
Identify the different reasons people communicate People communicate in order to give instructions, to acknowledge they have understood an instruction, to share information, to build relationships with people and to share opinions, knowledge, emotions and to give encouragement and advice. As a carer I am required to communicate with colleagues, clients, client’s families and medical health care professionals whilst at work. I am required to communicate effectively with others to ensure I am meeting the needs of the client, when booking appointments for the client with medical professionals and with the client’s family about any quiries and updates they require about the client. I am also required to communicate regularly in writing when carrying out tasks such as documenting information in communication books and various charts such as food and fluid intake monitoring, documenting any medication that has been handled and filling in timesheets. Unit 1.
We have to prioritize the treatment for the patient according to his or her condition. When we work under the hospital’s policies and protocols, it helps health care personnel to stay within their professional boundary and prevent from potential risks. During patient care; after we obtain information about critical situations, which we have to respond to it very quickly, and cautiously. Every second is important for the best outcome of the patient during critical situations. Sometimes, it is very difficult to deal with some situations, but we can always get help, support, and guidance from our coworkers and superior health people.