Hsc Unit 10

3175 Words13 Pages
1.1Identify the different reasons people communicate People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. The communication could be professional (formal), or personal (informal). Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. We communicate with many people in the care setting for many reasons, here are some examples: Clients – To give them choices, express their needs, to share ideas and information, to reassure, to express feelings, to build relationships, to ask questions; to share experiences. If a client is not feeling well it is essential that they are able to convey this to you. Co-workers - Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognized and reported. This can be done face to face or in the client’s daily recording file. Doctors – If we take a client to the doctors it is essential that we are able to inform the doctor of any relevant information required otherwise this may result in a misdiagnosis. Some clients are unable to communicate very well so we must first understand their problem so that we can convey this on their behalf. 1.2 Explain how communication affects all relationships in an adult social care setting. Communication can lead to good or poor service within a care setting. Good communication with clients encourages participation in activities therefore promoting equality within the care setting. The client can gain the trust and understanding from the care worker and therefore communicate with
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