The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
A potential new employee must have the skills and qualities which match the job requirements. It is in Tesco’s interests to recruit employees who will portray a professional image and communicate effectively with colleagues and customers in order to reflect a positive image of the company. The skills and qualities a potential candidate possesses, has an effect on their capability of gaining and maintaining employment. A CV is a document in which a jobseeker uses to advertise their skills and qualities which may appeal to a potential employer. In addition to skills and qualities employers take into consideration a person appearance and image.
“Technical benchmarking is performed by design staff to ascertain the capabilities of products or services, especially in comparison to the products or services of leading competitors. For example, on a scale of one to four, four being best, how do designers rank the properties of your organization’s products or services? If you cannot obtain hard data, the design efforts may be insufficient, and products or services may be inadequate to be competitive” (asq.org, 2015). Finally, audits are used to measure how medical treatments and procedures are improving the patient’s experience and functional status. Patient satisfaction is important at the facility and using audits will allow the tool to determine how the patient is progressing with health.
Also having a clear understanding of customer expectations and values is essential, as they are important to meet the demands and thus assists the organisation in achieving their personal goals. As well as customer demands and product development, observing and learning within the industry assists in determining direction and avoiding any mistakes. Simple standards that would be expected by me on the ways in which I organise my time and management of all tasks would be my position as to who I report to, what my daily today tasks are and what it reports are expected from me throughout the day. Knowledge would be an impact on me when it comes to managing time. This is because it prioritises me to set my tasks from important to less important.
Describe different ways to help an individual challenge decisions made by others (such as medical practitioners, social care workers and family members: Standing up for people that are self-confident or that lack confidence ensuring that they aware that the individual is unhappy, but ensuring that you are not putting words into their mouths and interrupting them while they are speaking. If while you are attending the meeting you feel that they are confusing the individual then you can speak out as an advocate. You may also have to write to certain people about a matter and must ensure you make clear and explain to them what you are writing and also ensuring that you are writing word for word in what they want to
Section 1: Rights and responsibilities at work This section will help you to evidence Learning Outcome 1: Know the employment rights and responsibilities of the employee and employer Learning objective Place in Assessment 1.1 Identify the main points of contracts of employment Question 1 Page 1 1.2 Identify the main points of legislation affecting employers and employees Question 2 Page 2 1.3 Identify where to find information on employment rights and responsibilities both internally and externally Question 3 Page 3 1.4 Describe how representative bodies can support the employee Question 4 Page 3 1.5 Identify employer and employee responsibilities for equality and diversity in a business environment Question 5 Page 3 1.6 Explain the benefits of making sure equality and diversity procedures are followed in a business environment Question 6 Page 3 1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). [1.1] Points that would be in a contract of employment could be, you’re contracted working hours, your employer providing a safe working environment, you’re salary and employment rights. 2a) List three key points of legislation that affect employers in a business environment.
2. Change of bank details Biv Describe the procedure to fallow if you wanted to raise a grievance at work. You may describe this in writing or produce a flow chart or diagram. The procedure is try solving the problem by talking to my nurse in charge. If I feel I can’t talk to my nurse in charge about the problem I can talk to my head of care ,but if I am not satisfied I can talk with my deputy manager.
Time is of the essence when these types of messages are sent and using emails to send them ensures timely delivery. In conclusion, business communications are an essential function of day-to-day business transactions. Whether the communications are geared toward employees or customers, timely delivery is a crucial part of communication. Maintaining a professional stance is important as it is a reflection of the company and the employee. Appropriately addressing communications of a business is imperative to the future success of the company.
Training Plan Levuris J Smith HRM/531 November 27, 2013 Samuel Hall Continual training and development of employees from low-level to high-level is an integral part of an organization reaching for and achieving its goals. In order for an organization to be successful, collaboration between individuals and departments is imperative. Organizations may have their standard training and development programs to assist employees in reaching their ultimate level of performance; however monitoring of performance is necessary to ensure individual and organizational goals are met. In advance of producing your training program, it is vital for you as the coach to do your homework and study your business’s situation methodically. By collecting
Week Three Learning Team Reflection As a team member, the lines of communication must remain open. In most corporate environments, managers often find that delegation presents as key to tackling his or her increasing responsibilities and in meeting company objectives. Effective delegation requires the delegator to identify the right person for the job. First clarifying to the associate what he or she wants the individual to do remains essential to effective delegation. Next, specify the range of employee discretion and allowing employees to become a part of the business will help the employees understand why the company has to make decisions for individual jobs.