Unit 201 Manage own performance in a business environment 1.1 Outline guidelines, procedures codes of practise relevant to my own personal work. There are many guidelines and procedures in place to enable me to do my work. This is not only to do my job to the best of my ability but to a professional manor. My job includes correct procedures to greet visitors, answer the phone, dealing with incoming and outgoing mail as well as many other procedures. 1.2 Explain the purpose of planning work, and being accountable to others for own work planning is essential to manage your time in a constructive and responsible way making sure all actions are carried out.
Unit 5003V1 - Managing team and individual performance Introduction This unit is about understanding how all team members contribute to the achievement of an organisation’s overall objectives, and how to plan and monitor performance so that everyone understands their responsibilities and receives regular feedback on performance both as a team and an individual. This includes understanding and dealing with areas of conflict and poor performance using both informal approaches and formal systems and procedures where necessary to support improvement. Scenario Learners may use their own employment context, or that of another organisation with which they are very familiar, to base their assignment. However, in the case that they are not able to do so, please use the below scenario:- You are a manager, leading a department in a medium sized company. You are responsible for setting work and development objectives for your team and for monitoring performance and achieving business results.
This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. Evidence of the following is essential: * documented performance indicators and a critical description and analysis of performance management system from the workplace * techniques in providing feedback and coaching for improvement in performance * knowledge of relevant awards and certified agreements. 1. Allocate work * Work is allocated in many different ways.
* Reflect on the dynamic of the interaction between themselves and those using services. * Develop their own interpersonal skills. * Use their intellectual capabilities to form professional judgements, decisions and plans. It is believed that a whole system approach is necessary for the delivery of effective supervision with senior managers engaged in establishing the supervision culture and expressing this through a clear policy statement which includes a clear commitment to delivering effective supervision throughout the organisation. An important part of this approach is ongoing development opportunities for supervisors and regular opportunities for them to reflect on their practice.
Use and develop systems that promote communication 1. Be able to address the range of communication requirements in own role Within Calon Lan we have to address a range of groups which we have to communicate with, to enable effective communication, evidence of communication and to adhere to each person’s job role. Directors - It is the responsibility of all directors to inform their managers of all company policies and procedures on order for the business to run according to how they want it to be run. It is also essential for directors to have good communication with their managers so that corrects methods of work procedures are put into effect. Good communication practice between the directors and their managers will ensure that the company is run smoothly and that the managers can then ensure that their line staff can work accordingly.
Having an original performance appraisal system in a human service organization is very important. They should be used in any organization or business, but especially in human service organizations for many reasons. Performance appraisal can be viewed as the process of assessing and recording staff performance for the purpose of making judgments about staff that lead to decisions. It is important for managers and leaders of the organization to know what is going on with their employees. The performance appraisal gives the employer the upper hand on what goes on throughout their organization and allows them to make sure that things are done correctly.
As a supervisor, you need to be able to listen not just to the content of what is being said, but also to the way it is being said and the feelings behind that. As a professional supervisor, you can be an important role model of good practice in communication, enabling the member of staff to express their thoughts and to feel that they too are being listened to and understood. The aim of professional supervision is to help the member of staff learn about and develop their own practice in the workplace. As they do this, they will become better able to understand and reflect on their work, analyse their actions and the effects of these, recognise some of the dynamics of relationships and situations, and transfer their learning to new situations and professional contexts. Your job as a supervisor involves helping the student/trainees to think about how they learn and providing opportunities in supervision that will help them extend their learning.
Employers advertising, post up a clear job descriptions what explains the requirements for that role to help it maintain a high standard of care if workers are not keeping up to task or over doing work within their job role could jepardise their position or even put risk to the service user at hand. Concluding that working within the agreed scope of your job entitles you to gain more knowledge of areas that you are required of you and an understanding of how to manage your team effectively and consistently. 3.1 it is important to work in partnership with others because their profession can enhace a beteer outcome for the service user and also yourself as theres many kinds of partnerships with different people you can only work according to your scope of the job role, but the too also would have the same scope of the job in their job description, giving these into consideration you can carry out a job without predjudice and effectively build a positive work relationship. Having good team work does require some understanding boundries within the team , this can be: * roles and
Be able to work in ways that are agreed with the employer 2.1 it is important to adhere to the agreed scope of the job role as it allows you to understand your own limits and understand the boundaries within your speciffic job role. It also gives you the chance to understand your own level of competency within a desired area, and sets out a 'map' of training that may or may not be needed so as to better prepare you for key tasks that if not properly trained in could cause harm to yourself and others around you. 2.2 It is important for an employee to know where all up to date copies of company policies, procedures and guidelines are kept so as to maintain an understanding of all things important to their job roll. All company information
Goal management is about more than just the assigning goals and reviewing of employee performance. It’s about getting every employee to use and develop their talents, skills and experience to help the organization meet its overarching goals. Goal alignment plays a key role in effective goal management. Every employee's role and every employee goal should be tied to the organization's overall strategy, not just to their manager's success. That way you can rationalize conflicting priorities, based on a higher level common goal.