When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
It is extremely important to recognise potential problem and identify difficulties with speech, language as this could affect all of the other areas of development. If communication disorders are
* Facial expression – Feeling expressed by the face gesture. * Pitch of voice – Low or high tone. Low tone can be referred, as being calm as high can be considered as very disturbing. Styles: * Assertive – Standing firm about your point of view. 2.4: it is important to respond as this shows that you are paying attention to what the individual is saying and it also built up trust.
Q1 There are many ways in which receivers of messages can provide feedback. Of course the simplest way a receiver of a message can provide feedback would be to just ask a question. When you ask a question you ensure that you understand the message that you were intended to receive. A receiver can also emit feedback through body language. This can be either intentional or unintentional so as a receiver of a message we need to be careful to ensure we are giving off the correct signals.
Another dilemma would be knowing when to break confidentiality and share information. If you have any concerns about an individual or feel they are at risk you need to share them and report it, it is always better to be safe than sorry. Other dilemmas in our setting could be:- • Staff falling out, • Break confidentiality, • Swearing and behaviour, • Absent staff members, • Lack of team work. 2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care. There are many ways to manage risks associated with conflicts and dilemmas:- • Allowing individuals to explore with guidance, • Making individuals aware of potential hazards and dangers, • Allowing individuals to acquire life skills through learning how to cope with risky situations, • Staff ignorance, • Parents are a risk to staff if reported to social services.
Because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you. 2.2 Describe the factors to consider when promoting effective communication. The first factor to consider especially in a care environment is that not everybody will have the same method of communication and in many cases sign language, Makaton, physical prompts and lip reading may be the preferred forms of communication. Identifying the form of communication used is the first step, these are all examples of non-verbal communication. Important factors in non-verbal communication are: Eye
So it can be concluded that nonverbal communication plays and important role in a persons recovery. Nonverbal communication is the process of sending messages from another person. These messages can be conveyed through gestures, engagement, posture, and even clothing. Nonverbal communication can convey a very different message
Nonverbal communication can be used alone or alongside verbal communication. Either way, your nonverbal communication can affect the messages you send your relationships and your cultural interactions and help you negotiate through conversations. Nonverbal communication can add valuable information to the verbal messages that you are sending. According to Stella Ting-Toomey, writing in "Communicating Across Cultures," nonverbal signals can be used to complement, emphasize, substitute, and even contradict what you are saying through your verbal communication. Nonverbal signals can place the verbal message in a context that provides a basis for how the message should be interpreted.
MAKING AN ACTION OF SPEECH A. Reading of the lines, no matter how intelligent or how beautiful, is only a part of your responsibility. B. One may be motionless, but, nevertheless, be in genuine action. Often physical immobility is the direct result of an intense action.” This expands our definition of stage action to mean something more than movement and physical activity.
In some cases, an anonymous person may try to disturb the peace by deliberately being inappropriate or by trying to intentionally anger someone for fun. Communication is a key aspect of how we interact with anyone, as mentioned previously, from something as small as a nod of thanks, to a full conversation. Nancy Langton, Stephen P Robbins and Timothy A. Judge(2010) in their text book “Organizational Behaviour: Concepts, Controversies, Applications” explain communicating as “the transfer and understanding of a message between two or more people” (p 266), and over half of the message is transferred through body language, and half as much from tone and the very least is actual content. The key thing about communicating online is body language and tone is lost online, with the exception of video technology, With just content of what different people say online, much can be lost in translation.