United Parcel Services Crisis Communication Plan

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Purpose United Parcel Services’ crisis communications plan outlines the roles, responsibilities and protocols that will guide the facility in promptly sharing information with all of United Parcel Services’ audiences during an event of risk or crisis such as; critical events, medical emergencies, attacks against United Parcel Services. This document will act as a contingent plan of actions, communication responses, mitigation processes, and recovery procedures that should be implemented by key individuals. This plan is a part of the facility’s overall Crisis Response Plan, coordinated through the offices of the Division managers, whom serves as Crisis Response Team members under the Crisis Response Plan. Our guiding principle will be to communicate…show more content…
The plan is designed for the UPS facility primarily, rather than the UPS Health and Safety Committee. However, it can be carried out in all facets of the center, promoting effective communication to all. Situation A crisis has been defined as – any situation or period of uncertainty, an event that is an unpredictable major threat that can have a negative effect on the organization, industry, or stakeholders (Walaski, 2011, p. 8). Crisis Response Team will have an initial meeting to determine the crisis (See Attachment H, Initial Crisis Meeting Agenda). A checklist to determine the level of risk will be completed during intermittent periods (See Attachment A, Crisis Quick Response Checklist). This will provide United Parcel Services with a brief understanding of risk the company will encounter. a. Designated person will complete a check list immediately and on an hourly basis as a means to reevaluate the level of risk. b. Completion of each checklist will assist in determining for the level of risk can be deemed…show more content…
Other facility employees will refer media inquiries to the spokesperson. All Social Media outlets will be monitored throughout the process by a social media team. Updates will be posted to the website and feedback will be provided based on the approval of the Crisis Response Team. Delegation of Responsibilities This plan will be used to enhance the facilities Crisis Response Plan, as developed by the Crisis Response Team for providing efficient communication strategies necessary for the situations. The Business Development Department will work directly with the Crisis Response Team to properly and promptly disseminate information (See Attachment E, Roles and Responsibilities). Evaluation of Communication Efforts To evaluate the action plan by the risk management team immediately following the crisis (See Attachment G, Communication Evaluation). Annual drills, training and updates will be conducted to ensure effectiveness of the crisis plan. Training for media response and public communication will be scheduled at this time. Each member will attend a refresher training each year following their initial

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