BUS222 ASSINGMENT # 3 NAME: PEDRO RETUERTO DATE: 26 MARCH 2014 CHAPTER 5, Enhancing Telephone Etiquette: Make a list of 5 ideas for increasing levels of telephone courtesy as an image and trust builder. The telephone is one of the tools used in our daily business life. Proper telephone etiquette is very important because you are representing the company you work for. The telephone is our link to communicate with the outside world and that is the reason why it is critical for every single person to understand how much professionalism matters on the phone. By using proper telephone etiquette it will aid you with leaving callers with a favorable impression of you, and the company in general.
BSBCUS501C SECTION 2: ENSURE DELIVERY OF QUALITY PRODUCTS AND/OR SERVICES Activity 4 * Make a list of the steps you would take and the processes you would put in place to identify the quality and delivery standards to which teams should adhere and to monitor and manage team performance so that it consistently meets organisational quality and delivery standards. Against what criteria might you measure performance and what action would you take if performance did not meet the identified standards? Upload your answer for assessment. It is possible to monitor, track and manage performance by setting goals and making plans. When goals are supported by plans then it is possible to help the team to reach the target which is deliver quality standards to customers.
It is the employers responsibilty to assess the risk of infection or the spread of infection and they must also ensure that all relevant procedures are in place and adhered to by their staff, as well as providing the relevant training for their staff to attend. It is very important that all information on infection control is displayed and information on policies and procedures are stored where they can be viewed by all staff. They must also supervise their staff, and complete infection control observations, for example, hand hygeine audits. A record of all infection must be kept. They must also ensure that areas are cleaned regularly
Workers must be consulted about managing WHS in the workplace. | True | False | c. Everyone in the workplace should have the opportunity to contribute to the development of WHS policies and procedures. | True | False | d. Daily inspections of the physical environment can help to eliminate workplace hazards. | True | False | e. Step three in the process of/risk management is to control risks. | True | False | f. The most effective way to control a risk is to eliminate the hazard.
1.2 - As an employer all staff should be trained in infection control, to be able to notice potential risks. The correct PPE should be available for staff, staff should have a understanding of infection control polices and procedures. Which should be made available by employer. 2.1- There are a few legislations and regulatory body standards, that are relevant to the prevention and control of infection. The health and safety at work act, which ensures the safety of members
This leads to a better working environment. Example of personal skills; | Communication skills are skills that allows individuals to send or receive information which is well understood without any misinterpretations. Communication skills is important in every in Tesco. Tesco makes sure they build their communication skills on good grounds and employees use formal communication when working. good communication skills has improved their business in different ways and has made Tesco one of the successful companies | Suitable qualifications; this is the educational qualities that a person posses that makes him/her suitable for the job role available.
| * To report any potential risks or hazards within the workplaceTo report and record all potential risks and hazards is very important to protect everyone to who comes in contact with that particular client. For each hazard you need to be clear about who might be harmed it will help you identify the best way of managing the risk. | * Take reasonable care for your own health and safety equipment or materials that you have been supplied by your employerIt’s important to protect yourself and others by making sure your protective equipment is in correct order for example you wear
A list of the principles to be followed for safe moving and handling. Up to date training on manual handling must be carried out and a risk assessment must be carried out, recorded and followed to minimise the risk of injury to the individuals and the staff. This would provide information such as the number of people required to transfer a service user, mobility equipment needed ect. Care plans must be complete, up to date and read to understand the heath requirements of the individuals. Health and Safety at Work etc Act 1974 (HSWA) Manual Handling Operations Regulations 1992 (MHOR) (as amended 2002)Management of Health and Safety at Work Regulations are all legislations relevant to moving and handling and these must be followed.
I must report any danger that I think can cause harm to myself or others, I have a responsibility to follow company procedures and policies always within my own role. 2/ The standards that influence my job role are:- * Code of Practice * Health and safety at work act 1974 * Manual Handling Operations Regulations 1992 * Management of Health and Safety at work Regulations 1999 3/ Ways to ensure that personal attitudes or beliefs do not obstruct the quality of work is to remain professional at all times, if there were any concerns then report back to manager immediately. Ensure that a client with person centred value needs are met and that they are comfortable and promote independence at all times Outcome 2 Be able to reflect on own work Activities 1/ Reflecting on work activities enables myself to have an understanding of my skills, competencies, knowledge and professional outcome. This will help me learn and identify new constructive or different approaches in future practice. This will also help with problem solving.
These environment risk assessment provide control measures to minimise any identified risk. The risk assessments are reviewed depending on their final risk rating, High risk are reviewed 3 monthly, medium risk are reviewed 6 monthly and low risk is reviewed annually. This is not exhaustive, any risk assessments are also reviewed as and when any changes may occur. At all times I am required to ensure that my staff have the required amount of protective clothing that is required, to ensure their role is carried out safely and to eliminate the risk of infection control. Prior to carrying their role I ensure all staff are adequately trained in Health and Safety, including Moving and Handling, COSHH, Fire Safety, this training is updated on an annual basis and relevant or new legislation passed on when required through team meetings or supervisions.