Unit 78 - Work in Partnership with Families to Support Individuals Working in Partnership with Families

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Unit 78 - Work in partnership with families to support individuals Working in Partnership with Families Key Points for working in partnership with families. • Welcoming atmosphere where families feel valued as experts on their relationship with their relative • Open, honest & daily dialogue • Flexibility in communicating - taking individual circumstances into account • Keeping families informed of their development • Find an appropriate time and place to discuss any sensitive issues • In communications with families, begin by sharing something positive • Being responsive to family concerns • Make positive and useful suggestions as to how you can work together • Encourage families to become involved in their relatives activities and interests • Support less experienced staff in sharing information with parents First Impressions First impressions of a setting are a decisive factor for families. A positive response to their initial enquiry regarding the setting is the foundation to the partnership. All members of staff have a shared responsibility to ensure that the family are made to feel welcome on their first visit, given the time to look around and the opportunity to ask questions. Families will feel slightly apprehensive on their first visit. Management and staff must always be aware of this and endeavour to make the families feel at ease. It is the responsibility of all managers to ensure staff receive appropriate training in working with families. Some of the family relatives will have a disability or additional needs which families may disclose at their first contact/visit. Others may not wish to discuss any personal issues or may be struggling to come to terms with their problems and not mention any issues. These families will have additional anxieties as to whether their relation will be accepted. The smile that greets the
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