Unit 4 Business Communication P1

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Communicating business Information There are many different forms of communication within businesses. These include electronic and non-electronic methods of communication. Electronic Methods of communication; • Emails • Instant messaging • Social networks • Multimedia advertisements such as TV adverts • PowerPoints • Skype Passing information to one person to another through an electronic device such as a computer, touch screen devices which can include, tablets and also mobile phones, a video such as a DVD is also an example of technology used for electronic communication. Non electronic methods include; • Letters • Reports • Memos • Face to face Non-written Communication includes; • Face to face communication • Verbal…show more content…
As face to face communication can also work through skype, which is a basically a video/webcam chat. Topshop can have video chats when they have important meeting for example, as people who are not able to get to a particular location to have a face to face meeting they can then video chat through skype for example to discuss and be involved with the meeting. Verbal communication can also be an example of face to face communication. It gives the employee the chance to give feedback to the employer, and solve any queries about their job role or about any particular tasks which they have been assigned to do. As the rate of feedback is instant with face to face communication, this is also a benefit for the business as if employees in the work place do not understand or have any questions about their role or task in the business they can then ask for help and guidance. Verbal information can also include communication over a telephone; the tone of voice would also be the main communication factor. This type of communication can be used in all different departments of Topshop and also within its departments for its different brands. This type of communication depends on many factors, which are non-verbal cues which…show more content…
The following are bad examples of a mission statement; “AVON is the company that puts mascara on lashes and food on tables, that fights wrinkles with one hand and Breast Cancer with the other. That knows the value of a perfect lip, but still opens its mouth and speaks out against Domestic Violence and for women's financial independence. This is the company that not only brings beauty to doors, but also opens them. The company that supports 6 million Representatives in over 100 countries. This is Avon. The company, that for 125 years, has stood for beauty, innovation, optimism and above all for women.” This is a bad example of a mission statement because it is firstly too long for a mission statement, as a mission statement is meant to short simple and straight to the point whereas this mission statement is wordy, and doesn’t get straight to the point so therefore it is difficult for the employee to remember what the mission statement is. A good example of a mission statement is; Advertising – Advertising is a form of mass media communication which can be used to encourage/persuade/attract an audience to buy a

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