Unit 301 Qcf Level 3 Essay

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Unit 301 Principles of communication in adult and social care setting Outcome 1 There are many different reasons that people communicate this maybe to let someone know that they are hungry or to say that they are unwell, it maybe that someone would just like to have a talk, people often communicate to voice their opinions and sometime to influence and motivate others. Communication is a major part of our active lives and is a social activity. It maybe verbal though speech, reading and writing or nonverbal though body language. Good communication throughout adult social care can only have a positive outcome. It creates a good working environment for both staff and the individuals we support, it can help all involved to relay messages to one another and other professionals to help the individuals we support, giving confidence and trust. Outcome 2 Every Individual is an individual and should be treated so. However in some circumstances this may be difficult to overcome immediately. You need to establish if an individual is deaf/mute, or suffers from other disabilities which may impair there language and or communication skills. These can be overcome when you make an effort to establish the needs of an individual. Speaking slowly and clearly and whilst looking at the individual, will allow the individual to respond according to their needs/preferences. A range of communication methods are: Body language, eye contact, facial expressions, non verbal and verbal communication. Tone of voice, pitch of voice, gestures, hand and body, and British sign language. It is important to respond to an individual’s reactions when communicating because of the individual’s needs. So you can provide an accurate response, to promote empathy and a shared understanding to avoid the individual becoming more distressed, frustrated or confused. Outcome 3 Individuals from

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