1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs As a carer it is our role and responsibility to support individuals to express themselves. The way in which we do this is by assessing their needs, access information regarding their communication needs, providing the appropriate support, aids or equipment, encouraging and motivating communication, working with others and by monitoring the effectiveness of that support. Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs we are able to support their rights. 1.3 Analyse features of the environment that may help or hinder communication Features of
Unit 501 Use and develop systems that promote communication (SHC51) 1. Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Individuals who have communication problems need support to enable them to express their selves effectively. It is important for me, in my role as a team leader, to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be respected by supporting them.
A working understanding of reasons why the individual’s preferences on how they are moved, handled and positioned is important. The individual’s preference in moving and positioning is very important because this will support care workers to respect their dignity and privacy. It will also promote the individual’s involvement and independence. K3.How do you provide active support and promote the individual’s rights, choices and well-being when preparing to move, handle and position individuals? The individual to be moved is the key person to be actively involved in decisions about the best way to carry out the moving, handling and positioning of themselves unless they are unconscious, semi-conscious or extremely confused.
People who have decide that they want some support in their lives need to be sure that they are working with someone who is honest and trustworthy, can keep confidences and is committed to working in their best interest. 1.3 Explain why it is important to observe and individual's reactions when communicating with them : It is important to watch body language because we will be able to see if they understand what has been said to them and also if the service user is talking to us, they could be saying one thing but the body language is saying something different i.e. the service user
Shelley Prinsloo – 11/01/2013 Unit 4222-201 – Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings. 1.1 There are many different reasons why people communicate, to express their needs, their feelings, ask questions or to generally build a relationship. Good communication is crucial for developing a positive relationship with your service user as you need to be able to let them express their needs and feelings, give and also understand instructions. It is also important to be able to communicate to show encouragement and also share feeling and opinions 1.2 .Effective communication is vital to the role of the Carer as it reduces the chances of making mistakes, and helps to build a positive trusted relationship. It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential.
This could be from themselves or others so all tasks needs to be assessed prior to undertaking them to ensure the risks are reduced to the minimum level and that they receive the appropriate level of support. Aiii The duty of care is a guideline that is held within the care setting to ensure the care staff are aware of their responsibilities and know what is expected of them whilst they are promoting the well being of the individuals being supported. These guidelines are in place to protect individuals within the care setting whether it is a person living within the care setting or the support staff working within the organisation. Aiv Duty of care contributes to the safeguarding of individuals because it sets out the standards required to provide appropriate levels of care within the setting so that no harm comes to either the individual living within the setting or the staff supporting them e.g. complaints or accusations.
You need to have the skills to create and build professional supportive relationships with colleagues, other workers from different organizations, service users and so on. This means that it is essential to have the basic understanding of the different elements that all add up to make a good and healthy relationship. A relationship is a connection among two or more people, or instance group of friends or partners. Professional relationship is a link between a service user and the people that provide their care. This sort of relationship has boundaries, limitations and expectations; that must be valued and applied at all times in order to have a supportive and good relationship.
Make a Positive Contribution – confidence/control/choice/involvement. It is important the individual you are assessing has been given the opportunity to choose the setting for the assessment and also that they can have an advocate of their own to accompany them. When completing the assessment it is important to give the individual the full information on what you are to be going through and that it is their assessment on how support will be offered. The individual must be given the time and be able to understand the process of the assessment and the Support Plan that comes from this. If they have any difficulties eg.
Sending the right message that is also being correctly received and understood. Effective communication enables tasks to be successful. In other for anyone to develop with their chosen career or roles, there must be effective communication between you, managers, key workers and colleagues. Even in our families, without communication, there will be chaos. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them * To understand the individuals emotions * Ensure that they understand you and you understand them * By observing an individual reaction, you will know through his facial expression and gestures that what you have said has been understood.
Listening with an empathic ear and utilizing some intervention or other techniques to help people change their views about their circumstances is challenging but can be achieved through a lot of hard work and good communication. Verbal and non-verbal communication sends messages to both interviewer and interviewee. This is important because messages can be misinterpreted. It is so important to keep an open mind when interpreting the different aspects of communication. The human service staff must work together, and if there are any differences with the different styles of human service work, and staff then it should be resolved in calm and appropriate way.