Unit 324 Support Service Users with Specific Communication Needs

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UNIT 324 support service users with specific communication needs Understand specific communication needs and factors affecting them 1. It is important for the carer to be aware of the service users preferred method of communication and to support the individual to use their preferred method. Service users have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 all service users have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights. 2. As a carer it is your responsibility to support service users to express themselves. The way in which you can achieve this is by assessing their needs, access information regarding their communication needs, providing the appropriate support, aids or equipment, encouraging and motivating communication, working with others and by monitoring the effectiveness of that support. Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting service users with specific communication needs you are able to support their rights. 3. It is difficult and frustrating to communicate effectively when there is background noise, therefore arranging the environment to aid communication is very important step to achieving effective communication with service users. As a carer you should arrange the individual’s environment to facilitate effective communication and

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