If progress is being made, we need to continue to encourage them and congratulate their progress. Identifying strengths and abilities in the individual that contribute to them dealing with the issue is essential and accepting the individual's values is paramount (even if we may not agree with them). Active listening skills need to be used when supporting an individual. While working with an individual who was trying to stop substance use we worked together to identify the triggers and when the individual relapsed we discussed what had happened and what they would need to do or avoid doing in order to succeed. Although it can be difficult to understand or accept when an individual we are supporting relapses, we have to remain impartial and remember , above all, that we are only human.
1.1 Explain the importance of meeting an individual’s communication need. Idividuals who have communication problems need support to enable them to express themselves effectively. That is why its important for the carer to be aware of the individuals preferred method of communication and to use this, as this is their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights.
Each individual should have the right to privcy which encourages that person to maintain dignaity and respect. 3. Explain how using an individuals care plan contributes to working in a person-centred way Using an individuals care plan contributes to working in a person-centred way because it will ensure that the persons own needs and wishes are met , rather then offering them a choice of what is available. Using their care plan you can build on what they want and see were there are gaps that need to be addressed. 4.
Unit 74 Support Individuals with Specific Communication Needs Understand specific communication needs and factors affecting them 1.1 Explain the importance of meeting an individual’s communication needs Individuals who have communication problems need support to enable them to express themselves, their needs and wishes effectively. It is therefore important that the person caring for them is aware of the individuals preferred method of communication. They will need to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s rights are particularly important when using specific communication methods and language because it’s their main way of communicating their needs and preferences.
Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed.
Since crisis counselors work in a variety of settings, it is important for them to posses a variety of skills. Crisis workers must have excellent communication and interpersonal skills, since they will work with a diverse group of people. Problem solving-skills are an important concept of this career. They need to be able to assess cases and determine what type of intervention is needed. Also, because some clients might be traumatized, it is important for the crisis worker to be comfortable in dealing with stressful situations.
These issues often highlight the training needs of the individual. This helps me to develop personal development plans for support staff. I find it important that staff remain professional and factual. Feedback can be easily interpreted as criticism. To avoid this happening, I encourage the staff to reflect on the practice and encourage
More often than not, selection tools and techniques are needed in order to place the right person to an open position in an organization. Whether it be internal or external hiring, careful screening should be used in order to avoid turnovers, ensure right placement, and provide the best quality of work that organization has to offer. Nowadays, there is a wide variety of selection tools and techniques to choose from and it is important to pick the right ones for certain positions. In this “how to” guide, we will focus more on the selection technique called “Situational Interview.” As mentioned above, there are a few objectives that you should achieve by the end of this manual. First, you should be able to define what exactly a “Situational Interview” is.
DUTY OF CARE 304 Ai WHAT IS MEANT BY THE TERM DUTY OF CARE Duty of care is a requirement that a person acts towards others and the public with the watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. If a person's actions do not meet this standard of care, then acts are considered negligent and any damages resulting may be claimed in a lawsuit for damages. Aii HOW THE DUTY OF CARE AFFECTS THE WORK OF A SOCIAL CARE WORKER Duty of care makes us more aware, responsible and accountable for neglience when looking after somebody. Our observation and listening skills are very important. For example, If we notice a client has a sore spot at the base of the spine and we fail to report it or apply cream to it, in a very short space of time it could develop into a pressure sore which is neglient.
The patient’s information should only be disclosed where necessary, such as if there is reason to believe they are at risk of harm or somebody else in their care is at risk and then only should it be disclosed to the suitable professional. Each individual has right to confidentiality. ‘Collaborate with those in your care’ communication is a key point in listening and responding to the person’s requirements, preferences and concerns. Also ensuring they can maintain their heath and care for themselves. ‘Consent’ each person has rights to agree to or decline so confirming consent is important to initiate care and treatment.