*To give/receive information *To share ideas *To socialize *To give instructionas *To share experiences Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. *sometimes expression it's telling the real feeling of a person *Some people can”t communicate properly and by seeing ther reaction we can understand what are they trying to say Av Explain why it is important to find out about an individual’s: a) communication and language *Because it can be a language barrier that affects the communication . Can be because of the different language or problemes with hearing etc. b) wishes and preferences *Every service user has a care plan if they can”t express their fellings u can have a look in care plan talk with family, old staff to meet their wishes because everybody is different even if they can”t talk or move they have preferences and it is in our duty to make it happened. Avi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues *Understand the job role ,meet rezidents needs b) individuals using the service and carers *Understand each other , c) other professionals *share experience , explain the job role , Avii Identify three examples of barriers to communication, and describe ways each barrier could be reduced.
Sessions/meetings: These could be staff meetings to discuss service users or training sessions to improve the service of care we provide. Aii Describe two methods of non-verbal communication • Written: Examples of written communication would be care plans, risk assessments, communication books etc. • Flash cards: These can be used to help communicate with people that are hard of hearing. For example ;You would show a service user a picture of the toilet to ask them if they needed the loo. Aiii Identify five different reasons why people communicate.
As a project worker I would discuss the options and choices available to the individual to allow them an informed choice regarding their support. Communication with other staff members ensures effective team working and continuity of support. It is important to have good effective communication skills to ensure high quality support. Effective communication skills ensures information is being passed on efficiently between other staff
For other practitioners it allows correct and accurate information to be passed to them about the service users and helps you understand each others roles and responsibilities. Aiii) Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Method How effective is the method? Ask the individual This is very effective if the individual is able to speak.
3. Explain why it is important to observe an individual’s reactions when communicating with them. to be able to communicate in best way you can with the individual To be able to notice a change in behavior or needs. To understand what person is telling me. Outcome 2 Be
- To see if the service user was happy about what was said by seeing the service user’s reaction i.e. anger frustration as this may suggest safeguarding issues (abuse). AivExplain why it is important to find out about an individual’s; A) Communication and language needs; - To make sure you can meet the individual’s needs and provide the correct equipment or aid. Such as pen and paper, hearing aids or just communicating through signs. B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have.
Compare ways to establish the communication and language needs, wishes and preferences of an individual: To identify each person’s background be it culture and beliefs by talking to that person in a relaxed way and in a quiet environment. Involving the person’s family or friends or health professionals that they wish to be involved and taking into consideration each individual’s disabilities and health factors. Describe three communication methods and styles to meet individual needs: eye contact, Makaton, talking slow and clear. Explain how communication affects relationships in an adult social care setting: we need to be able to communicate with the people we are working with alongside their families and carers/relevant health professionals. We need to be able to communicate effectively to build trust and build a positive relationship with adults.
3. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see if the person understands the information given to them and the body language can give very important clues as to the level of understanding the person shows. A person may hear what you are saying and may appear to understand but if the body language is different it shows they haven’t fully understood all the information. Important clues to look for when communicating information and to see if the person understands fully are * Facial expression * Body language * Gestures * Position * Dress * Outcome 2.
1.2 Explain why it is important to work in a way that embeds person – centred values. It is important we work in this way in order to promote individuality, this allow individuals to make informed decisions and choices, as well as understand the consequences as well as possible risks of such decisions and choice that may well relate to their own health and wellbeing. We must do this within the appreciation of rights within the care value base. We can uphold this by empowering individuals to maintain their own independence. Each individual should have the right to privacy which encourages that person to maintain dignity and self-respect.