The Reluctant Workers

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“The Reluctant Workers” 1. Identify and analyze three of the core skills that were at play in the case of the reluctant workers, referencing the ten skills described in Chapter 4. I think there were more than three core skills that were at play in the case study, but the three core skills that I feel were more important that were at play in the case of the reluctant workers are Team Building, organizational skills and Conflict Resolution. Team building comes in to play when Tim Aston is talking about how he cannot motivate his people. Tim discuss that his employees clean off their desk at 4:30 p.m. and go home. He also talks about how he had to reschedule his meeting to the morning time because his employee would leave the meeting because they do not want to miss their car pool. He discusses that he cannot get his people to communicate anymore because he told them that they can come to him for help but his people does not think they need help. As per our text Team Building Skills is one of the prime responsibilities of the program manager. To be effective the program manager must create an atmosphere conductive to teamwork and have the following characteristics that were reference from Kerzner page 149: • Team members committed to the program • Good interpersonal relations and team spirit • The necessary expertise and resources • Clearly defined goals and program objectives • Involved and supportive top management • Good program leadership • Open communication among team members and support organizations • A low degree of detrimental interpersonal and intergroup conflict At this point Tim needs to work on his team building skills to create an atmosphere to get his employees to communicate with each other, understand the prime objective of the project and to get them committed to the project. Organizational skills

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