System not user friendly by the average employee c. Overall system design does not meet end users need d. Only 2 people at Captiva reviewed and/or initial and/or signed the contract: Jana (IT)/Gerry (President) e. Contract is over budget B. Al Carpenter, Materials manager called a meeting to discuss the following: a. Status of the SOS contract b. Development of a corrective action plan c. Lessons learned C. The following attended the meeting: a. Sam Sliderule (Inventory and Spares manager) b. Aaron Blumencranz (Supply manager) c. Also in attendance (Jason Patel, VP of Ops, Monica Stein, VP of Finance, and Jana Perry, Director of IT maybe known as Jim as well in the text) D. Poor communication and poorly written SOW/contract a. Monica comments “How did we get in such a mess” b. Upper management is unaware of issues with SOS product i.e. delays, c. No legal or other leadership review on contract; Gerry signed with statements “best efforts/whenever possible” except Jana (IT manager) d. Jason stated “Who wrote the specs for the software?” II.
1. Christine's leadership abilities could benefit by having knowledge of the stages of group development. Specific to her situation, it seems that aside from the very first group meeting, Mike was not present for the forming stage of the group. As a result, questions such as "What can the group offer me?” "Can my needs be met and still contribute to the group", and other discovery inquiries did not get answered for Mike so he has not felt part of the team so he has withdrawn from the group. As a leader, Christine could have encouraged Mike to the importance of being present for group meetings so he can be part of the team.
3. Kelly assumes that his team does not have the time to work on this project based on a two-year old workload analysis, but members of his team are communicating otherwise. 4. Kelly assumes that Pat is not allowed to speak to anyone in his department, but him, and gets upset when Pat goes “behind his back” and speaks to one of his employees. 5.
There are different features on the office telephone which I use at Moorlands Holdings. Some of these features include: Call holding- I use call holding when I want to place a caller on hold whilst i complete another task, usually so that I can look up the caller's details and information before speaking to them or so that I can contact one of my colleagues who the caller wants to speak to. Call waiting- Call waiting lets me know when there is a caller on line who is waiting to speak to me when I am already using the telephone. A tone on the telephone beeps to let me know that a caller is waiting. Re-Directing- Re-Directing calls are available on my telephone.
Incapacitation means that the worker is absent or is unable to do work that they would reasonably be expected to do as part of their normal work. Having research this new legislation change with regard to RIDDOR - Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995, I would then develop this information for use by my company, by making enquiries to the company’s internal HSE dept, as to whether or not they were firstly… a) Aware of
He stressed that patience was needed during the ongoing conversion. Now, during his private moment, Lassiter was beginning to recognize the problems and complexities he faced with the system conversion. The work of his marketing staff had ground to a halt, unable to access the new computer system to handle their accounts. Even worse, something had happened to the data in most of the old PC systems, which meant conference registrations and other functions had to be done manually. These inconveniences, however, were minor compared to Lassiter’s uneasy feeling that there were problems with Midsouth’s whole approach to the management of information technology.
The coordinator, Christine, arranges future meetings and all team members but Mike are able to regularly make the meetings. The team progresses to the "Norming" stage although Mike, with his premature performance, is in the "Storming" stage. Mike did not feel as though he was a part of the team, and he had other priorities over the team's goals such as work and girlfriend problems. An informal cafeteria meeting encounter did not contribute to Mike's positive development in the team. He most likely felt like an outcast or forgotten.
Type of information | Example | Description | Purpose | Source | Verbal communication | Telephone, representatives, face-to-face communication. | Face-to-face communication involves two or more people having a conversation together. Using a telephone is a form of technology. Representatives are the people that represent the business to make pitches. | Tesco use their representatives to get their products across.They also use telephones to call other businesses in other countries.
It is through this process that all of the members’ expertise and knowledge, along with other inputs, functioning in the group environment, manufacture an output. MGI’s team process seems ineffective, resulting a lot of conflicts among the subgroups of the MGI team and inability to complete the business plan. At the “launch” of the team in Mellon Hall on HBS campus, it was clear that the team did not have any specific role for each of the team members, nor was there a clear leadership arrangement. “..It seemed to me that Sasha saw our role as business plan writers, specifically for the contest, whereas Igor understood the need for us to help with vision and strategy.”
A secondary problem with the team is there appear to be no clearly defined guidelines or expectations for the group. It appears that Christine communicate with the team about meetings before class to discuss the day’s case. However, none of the team members are committing to this time for discussing the case. In both times where the team met they are having lighthearted conversation and not focusing on the project. It appears that Christine is not being an effective leader by not refocusing the team on this time for discussing the day case before class.