Unit 51 (4-8) -- Level 5 Health and Social Care

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4. What different barriers are there to effective communication and what strategies can you use to overcome these barriers? Sometimes in our workplace, we come across barriers to effective communication and we have to figure out strategies to overcome them. Last week our internet system was down. We were unable to access relevant websites and emails that we need to be able to fulfil our job role to a high potential. To overcome technological this barrier, rather than send emails to staff, I arranged a team meeting to convey any important messages that was needed to communicate with staff. We called a local I.T repair man and he was able to fix the internet issue that afternoon. Some barriers may be physical. For instance, at the staff meeting, three staff members were absent due to sickness. This was a barrier as important information was not relayed back to them. We overcame this communication barrier by asking the college receptionist to take minutes for the meetings. It is then the staff member’s responsibility to read the minutes taken from the meeting and to ask any questions that they may have. In a similar circumstance, days can be very busy at college and whilst it is everyone’s intention to communicate effectively and pass on relevant messages etc, sometimes this does not get done. We have now implemented a staff communication book, so if there are things you need to pass on or points that you need to action, the communication book can act as a ‘to do list’ and a communal message book. 5. When communicating with other agencies, what communication do you use? When communicating with other agencies, there are various methods of communication which I use. These are: * Telephone * Email * One to one meetings * Reviews (Education and care) * Group meetings 6. Evaluate the effectiveness of these communication systems with other

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