Unit Ba107 Make and Receive Telephone Calls Business Admin

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There are different features on the office telephone which I use at Moorlands Holdings. Some of these features include: Call holding- I use call holding when I want to place a caller on hold whilst i complete another task, usually so that I can look up the caller's details and information before speaking to them or so that I can contact one of my colleagues who the caller wants to speak to. Call waiting- Call waiting lets me know when there is a caller on line who is waiting to speak to me when I am already using the telephone. A tone on the telephone beeps to let me know that a caller is waiting. Re-Directing- Re-Directing calls are available on my telephone. This is so I can forward a call to my other colleagues and I do this by pressing the 'transfer' button on my telephone. Answer phone- The answer phone enables me to hear recorded messages I have received when me or my colleagues are not available Text messaging- I use text messaging sometimes on my telephone system in the office when I know people are able to pick the messages up. The reasons I identify the purpose of a call before I make it is so that the person on the receiving end of the line is clear of who they are speaking to before they engage in the rest of the conversation. In the office, I obtain numbers by storing them in a call log when I first ask for their details whilst on the phone. Once I am off the phone, I type these details into a contact list that I store on my computer. To make contact with people inside of the organisation I dial their extension number on the telephone. When I am making a local call, all I need to do is dial the telephone number, but when I am making an international call I have to dial an international or area code number plus the telephone number in order to make the call. The purpose of giving a positive image of self and own organisation is
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