NVQ LEVEL 2 , UNIT PWSC 21, PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS. 1.1, There are many different reasons why people communicate, some of the main reasons are to express our needs, feelings and emotions. We communicate in order to establish and maintain relationships with others, to give and receive information and instruction, to understand and to be understood, to share knowledge, to give encouragement and to show others that they are valued. 1.2 Effective communication is essential in making sure that all aspects of working in adult social care settings run smoothly and efficiently. Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted.
Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. 1.2 Explain how effective communication affects relationships in the work setting. Within the care setting I communicate using: Communication books, Handovers with Colleagues, Staff meetings, and super visions with my team leader. All these was of communicating help with work relationships between yourself, other staff and tenants. The staff are always up to date with anything new with the tenant ie medication changes, And the tenants know they are being cared for correctly by all staff.
We must remember that we are here to help others and building trust is paramount to that process. A great many have been injured by the release of information that was private to an individual. One must also consider the agency and how the release of information could do tremendous harm not only to the agency but also to the employees and clients as well. A strong protocol must be established and followed to the letter. Each step must be properly documented as we know if it is not on paper it never happened.
Enhancing Patient Safety by reducing Medical Errors I chose the topic of “Enhancing patient safety by reducing medical errors” because it is a topic that I am very interested in. No matter what area of nursing I choose to go in, patient safety is always going to be a crucial part of the healthcare system. I know that when I work with the different patients, I am going have to provide a safe quality of care, be aware of the different risk factors that can affect a patient’s safety. I understand it is going to be a challenge to keep patients safe because errors and mistakes happen every day, and they can happen at any time. I feel like my job as a nurse would be to make sure that no errors occur, and that the patient is safe at all times.
It is pivotal to develop a good rapport with the staff and build a trusting relationship otherwise the supervision is not effective. During my supervision, I ask the staff routinely if they have any concerns regarding safeguarding, health and safety concerns. Any issues around safeguarding and health and safety are treated with high importance and I act on them immediately. I believe this protects and prevents any major accidents or incidents to happen. For instance, Beddoe believes that the purpose of the professional supervision from an employer perspective is to ensure public protection.
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Service User’s communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Working in health and social care is about communication and relationships.
Communication affects relationships in many ways in the work setting. For example with colleagues, the manager or supervisors. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the
Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers complete communication books after seeking an individual, thereby keeping other staff informed and aware of current situations within the workplace.
A professional nurse is one who puts the needs and importance of patient care above all others. The professional should exert a positive public image considering the public is where services are directed to. A professional appearance is important for making first impressions on patients and other coworkers. The first impression is always of utmost importance and plays a major role in gaining a patient’s respect and trust. Once the nurse has began establishing a relationship with their patient, they must be careful to not pass or show any judgment on a patient’s decisions, beliefs, values, or culture.