Shc 21 Essay

2177 Words9 Pages
SHC 21 Introduction to communication in health, social care or children’s and young people’s settings 1.1.1 Identify different reasons people communicate People communicate for a variety of reasons. Some of the reasons why people communicate will include: to air their opinion, to portray their feelings, to give instructions, or we can communicate by sending or responding to a message. Communication verbal and non verbal. Verbal communication is by use of words, which also carries or involves tone of voice, speed, loudness, emphasis and clarity. Non-verbal is so important is health and social care because there are many service users who depend on this method of communication. It involves gestures, touch, and body language and facial expressions. Communication can be formal which is what is required in health and social care or informal. In Health and social care it's important that information is recorded and is kept confidential seen only by those authorised to see it. Staff should always communicate as this adds value and continuity to the service offered to our service users. Examples related to your work practices: In my service I communicate verbally and record documents when patients present with a medical problems. I also record records of telephone conversations as telephone encounters. I also use daily dairies to record activities and occurrences during my duties in respect of health and safety, minutes of meetings and records of decisions made and improvements. This is vital communication as it informs all staff and my successors as to the reasons why we do business the way we do. This helps prevent re inventing the wheel. As for medical records, this is also legal record keeping as such information could be required in future. 1.1.2 Explain how effective communication affects all aspects of own work Poor communication within the service leads
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