GRIEVANCE If we feel the need for a grievance to take place we must follow the Disciplinary and Grievance procedures. Any Grievance must be kept confidential and dealt with in a professional way. If the Grievance is for yourself your employer must follow ACAS code of practice on Disciplinary and Grievance procedures. CONFLICT MANAGEMENT Conflict is always likely to happen in the work place. We are expected to act honestly and to not put yourself in any position which could cause conflict at work.
WRITTEN QUESTIONS Unit Title: Principles for implementing duty of care in health, social care or children’s and young people’s settings Unit sector reference: SHC34 Candidate name: ……… ……………………………………………………………. Answer the following questions, give examples where necessary. Question | Answers | 1.1 Explain what it means to have a duty of care in own work role | As a professional working within health care, it is necessary and very important that we follow a code of practice which is set out by each employer in all work settings; this involves putting the needs and interests of those that we care for first. It is vital to keep everyone in our care safe from harm and unnecessary risk, which means we need to ensure that no individual in our care is abused or neglected. Also planning the day and having a routine which best fits around each individual ensuring that their best interests and personal choices come first.
CU235P/CT235 Introduction to duty of care in health, social care or children’s and young people’s setting 1.1 The term duty of care is the responsibility of caring for another person who may well be vulnerable which includes those who are young, old, ill or unfit mentally to care for themselves and requires another person to assist. This includes looking after the person’s hygiene Cleanliness, safety, meals, Transportation, medication or physical needs. Duty of Care requires all staff to ensure that all the people we work with are safe and that we abide by relevant legislation and follow care plans. And inform the office of any changes to medication so everyone can keep up the constant care. Duty of Care is the legal duty to take reasonable care so that others aren’t harmed and involves identifying risks and taking reasonable care in your response to these risks.
2.2 – Explain where to get additional support and advice about how to resolve such matters. To get additional support and guidance on conflicts and dilemmas would be to talk to your manager or outside agencies, the internet or other members of staff at your workplace. 3.1 – Describe how to respond to complaints. Complaints must be handled seriously and professionally, all complaints are investigated and appropriate action is taken on any concerns that are raised. 3.2 – Identify the main points of agreed procedures for handling complaints.
I must report any danger that I think can cause harm to myself or others, I have a responsibility to follow company procedures and policies always within my own role. 2/ The standards that influence my job role are:- * Code of Practice * Health and safety at work act 1974 * Manual Handling Operations Regulations 1992 * Management of Health and Safety at work Regulations 1999 3/ Ways to ensure that personal attitudes or beliefs do not obstruct the quality of work is to remain professional at all times, if there were any concerns then report back to manager immediately. Ensure that a client with person centred value needs are met and that they are comfortable and promote independence at all times Outcome 2 Be able to reflect on own work Activities 1/ Reflecting on work activities enables myself to have an understanding of my skills, competencies, knowledge and professional outcome. This will help me learn and identify new constructive or different approaches in future practice. This will also help with problem solving.
In my job role as Deputy Manager I have to take into consideration our residents but their families, visitors, external healthcare professionals and other staff within the home. I ensure the communication needs of our residents are met by ensuring care plans are current, thoroughly reviewed and any changes are implemented and cascaded down to relevant staff members. In my position I use a lot of formal communication i.e. staff Supervisions, PDRs, team meetings, investigative interviews and handovers. I have to ensure that all important information is passed over in such a manner that I can evidence this has been done.
Always remember that in Health and Social Care, that confidentiality is a must, and alongside Data Protection these two rules must always be obeyed. When communicating with Service users it is essential that you communicate in a way that is understood by the individual. This can be the same with staff members, who may not all understand long words and jargon. When communicating with organisations, jargon comes into practice; it is useful and understood across the board. Any communication that is given verbally, in person or from a telephone call, should be logged, giving date and time that it took place.
All communications are confidential and on a “need to know” basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client and so all staff are aware of the up to date needs of the client. Different ways to communicate in a health and social care setting are during a handover and an up to date accurate communication book. 2. Explain how communication affects relationships in the work setting Communication in the workplace is an important part of my role.
It influences social care work, because when we are caring for someone we have to be able to recognise that everybody is different and we must not impose our preferences to them. The personal beliefs should be respected and encouraged. Choice We need to be aware that each service user has the right to make choices and also how they can benefit from this. It is important both physically and mentally for a service user to make choices each day. It has an influence on social care work, because we need to make sure that we are communicating well, and listening to the individual's wishes and preferences, and we need to remember not to dothings without discussing it with service user.
Fallon (2006) states it is important because certain guidelines have to be followed by the counselor during a session and when a client becomes involuntary this puts the counselor in a comprising position. This is mainly because the incorporation of the client places limits on the direction of the sessions in the group. Another issue is that is unique to group counseling is confidentiality. Counselors should clearly define what confidentiality means, why it is important and the difficulties involved in its enforcement (Lasky and Riva, 2006). Emphasize importance of maintaining confidentiality before the group begins and at various times in the group.