Unit 4222-202 Outcome 1 Understand what is required for competence in own work role 1. My role in my job is to give the right care for each resident I tend for, this is always done with the respect and dignity the resident deserve. My responsibilities are to make sure I communicate with residents and staff to make sure the residents understand what I am going to be doing for them, and communication with staff is important to the correct information is handed over. 2. The main standards of my job role are to provide a high level of professional care to all residents giving them the upmost dignity and respect and also giving families and friend’s emotional support.
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. Explain how effective communication affects all aspects of the learners work.
All communications are confidential, and on a “need to know” basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. Within the care setting I communicate using: Log books, Handover with Colleagues, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative.
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
This helps to reduce the possibility of mistakes being made. It ensures appropriate care service delivery. It is important to communicate with your colleagues, so that all targets and outcomes are met. Effective communication is important so that yourself and the service user fully understand eachother. This includes using words, feedback, action, body language and gestures.
Unit 4222-201Introduction to communication in health social care or children's and young people's settings Outcome 1Understanding why communication is important in the work setting 1.1: People communicate for different reasons, to portray their feelings, emotions, pain, fear, anger, joy, love and opinions. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN THE WORK SETTING 1. Identify the different reasons people communicate People communicate for many reasons, to portray their feelings, emotions, pain, opinions etc. The communication can be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential and on a “need to know” basis.
Regularly do risk assessments so that they can minimise and identify any potential risk that could hard staff or service users. To make sure that I am safe at all times and I don’t put others at risk due to my actions. Make sure that we only do things that we are trained to do and the way that we have been trained to do so. Keep our training all up to date and make sure that we make note of any changes passed on by our manager. To make sure that all employees are health and safety trained and keeps them all up to date with any changes.
When communicating with service users, families and outside agency’s I use a wide range of communication methods including total communication aids to collate as much information as possible so that I can prepare the best care package for the individual and so the support team have all the information they need. This helps me keep up a good standard of communication skills and methods within my job role, this also enables me to keep up good positive rapports and relationships whilst building a trust with each individual that I work with. All though I use a range of communication methods I find that the most useful
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made.