Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
1.1 Identify different reasons why people communicate. To express needs :- This could be to share ideas or information, for reassurance to express feelings, to build on a relationship, socialise, to ask questions, to share experiences. Individuals communicate to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions with others, feelings, knowledge, emotions. To also give encouragement and show others they are valued. 1.2 Explain how effective communication affects all aspects of own work.
Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers record notes about their visit in log books after attending an individual, thereby keeping other staff informed and aware of current situations with the individual. Individuals communicate with carers to express their needs and preferences and to ensure they are met. 1.2 Understand how communication affects relationships in an adult social care setting?
Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important. You are expected to communicate with clients, their families other members off staff and other professionals such as GPs and social workers. It is important to communicate effectively
In my job role as Deputy Manager I have to take into consideration our residents but their families, visitors, external healthcare professionals and other staff within the home. I ensure the communication needs of our residents are met by ensuring care plans are current, thoroughly reviewed and any changes are implemented and cascaded down to relevant staff members. In my position I use a lot of formal communication i.e. staff Supervisions, PDRs, team meetings, investigative interviews and handovers. I have to ensure that all important information is passed over in such a manner that I can evidence this has been done.
Unit 4222-201Introduction to communication in health social care or children's and young people's settings Outcome 1Understanding why communication is important in the work setting 1.1: People communicate for different reasons, to portray their feelings, emotions, pain, fear, anger, joy, love and opinions. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
All communications are confidential and on a “need to know” basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client and so all staff are aware of the up to date needs of the client. Different ways to communicate in a health and social care setting are during a handover and an up to date accurate communication book. 2. Explain how communication affects relationships in the work setting Communication in the workplace is an important part of my role.
It also ensures any health and safety issues are recognised and reported. All carers attend a hand over at the beginning of each shift and also complete communication books keeping other staff up-to-date with all current situations within the workplace. 1.2 On the job you need to communicate with people all the time. There is the service user and their family and friends, that are likely to be involved in their care. You also have to communicate with colleagues and other professionals such as doctors, nurses and pharmacists.
Unit 1 1.1 People communicate for different reasons, to portray their feelings, emotions, opinions, etc. The communication could be formal, or informal, it is important within a social work environment that information is recorded, as it may be called upon for legal reasons. The way to record things that may occur are by the PRF forms that we may be filling out or possibly onto a WMAS 54 incident form. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the patient and all staff are aware of the current needs for the patient.
Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. Carers usually have hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. People who have good communication skills are likely to have strong relationships with children, parents and other adults. Because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you.