Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
SHC 31- Promote communication in health and social care or children’s and young people’s settings Introduction Why and how people communicate Before you can look at promoting communication it is important to understand what communication is and how and why people communicate. Communication is the gaining and sharing of information and is used to build relationships. The information transferred can be factual such as procedures, safety information and upcoming events, or the exchange of thoughts, messages, feelings or observations within a childcare setting. The way the information is transferred can be by speech, signals or writing, the chosen method must be clearly understood. We all use a variety of communication techniques to both understand and be understood, examples of these are, • Memo, • fax, • e-mail, • voice mail, • letter, • notice board, • reports, • Phone call, • face to face, • Team meetings, • consulting, • group problem solving, • Makaton or British Sign Language • pictures, • photo, • audio or visual recordings.
Promote communication in health, social care or children’s and young people’s settings Identify the different reasons people communicate 1.1: Communication is the way we interact with others, either with words or body language or our hands for example. We communicate to give and receive information and we can do this in many different ways. The main way we do this is verbally, another way could be a letter from one person to another, or from an organisation to its staff, or a school to its pupils, or the parents. Text messages or emails are a way to communicate, a lot of people find this easier as it’s an instant way of communicating but this is not for all. Social network, seems to be the preferred way for most communication nowadays, this seems to be so popular especially for younger people.
Unit 8: Promote communication in health, social care in children and young people’s settings 1.1 Identify the different reasons people communicate People communicate for a wide variety of reasons. First and foremost they communicate in order to build relationships. This means getting to know people and making friendships or acquaintances. In order to work with other people and children, you need a foundation to build on, so that you have a good rapport with them. Trust is a big part of building a relationship with people, especially with children who are under your care.
PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
What we say, how we say it and our body language communicates a multitude of messages that are given and received consciously and subconsciously by using different communication methods. People communicate because they have information or ideas they may want to share with another person. It is important to remember that communication involves gestures, eye contact, writing, as well as speaking. 1.2 Explain how communication affects relationships in the work setting. Communication affects relationships in many ways in the work setting.
Assessment Task: SHC 31 Promote Communication in health and social care or children’s and young people’s settings An Identification of the different reason people communicate Introduction: Communication is a tool with which we exercise our influence on others, bring out changes in our and others’ attitudes, motivate the people around us and establish and maintain relationships with them. Communication makes a major part of our active life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate–and others try to communicate to us–gets misunderstood, which can cause conflict and frustration in personal and professional relationships.
Understand Why effective communication is important in the work setting. Communication is the act of transferring information from one person to another. We communicate in a variety of different ways that may be verbal and non verbal. People communicate for a variety of reasons and it is essential to communicate effectively to build and maintain positive relationships. Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour.
UNIT O51 Promote communication in health and social care or children and young peoples settings 1.1 Identify the different reasons people communicate Whilst working within a care setting. The key reasons why people communicate are: * To build relationships This is one of the most important reasons that we communicate aiding us to establish, maintain, adjust and build relationships. These relationships can be friendly, romantic or professional all of which require some level of communication to build or create a shared understanding. * To share ideas and thoughts Adults and young people will have information, facts and observations they need to pass on or disclose to others. * To maintain relationships A simple wave (non-verbal) or hello (verbal) are a techniques to maintain relationships used on a daily basis, whether it be in a professional capacity or personal.
Effective Communication and Interpersonal Interaction in Health and Social Care Environments P1 & M1 Effective communication is a way to express ourselves to other, both verbally and non-verbally, in ways which fit in to our cultures and situation. But effective communication does not mean that we can only express our desires and opinions. Effective communication also allows us to show our needs and fears; this also includes asking for help and advice. You have to be an active listener when it comes to effective communication. Interpersonal interaction is a way for people to discuss through feelings, information and through verbal and non-verbal messages.