Developing Effective Communication

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Effective Communication and Interpersonal Interaction in Health and Social Care Environments P1 & M1 Effective communication is a way to express ourselves to other, both verbally and non-verbally, in ways which fit in to our cultures and situation. But effective communication does not mean that we can only express our desires and opinions. Effective communication also allows us to show our needs and fears; this also includes asking for help and advice. You have to be an active listener when it comes to effective communication. Interpersonal interaction is a way for people to discuss through feelings, information and through verbal and non-verbal messages. This is called face-to-face communication. Interpersonal interaction isn’t just about what has been said. It also involves what language has been used, but how it has been said also through non-verbal messages which is the voice, facial expressions, gestures and body language. In health and social care there are different types of communication such as one-to-one. This is a type of communication where two individuals talk to each other. It’s important for the individual to approach the other individual in a positive way, so that the other person is calm and is happy to talk. When approaching someone the conversation can start off with a greeting such as, “Hello, how are you?” One-to-one communication is effective because it means that you are giving all your attention to one person. For example care workers talk to their work colleagues, individuals who use the care service and to their relatives on a one-to-one basis every day. One-to-one communication is a skill that is needed for everyday interactions in health and social care settings. They are needed to form and keep up supportive relationships with work colleagues and for people who use care services. Another type of communication is group
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