Shc 31 Promote Communication Assignment

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Assessment Task: SHC 31 Promote Communication in health and social care or children’s and young people’s settings An Identification of the different reason people communicate Introduction: Communication is a tool with which we exercise our influence on others, bring out changes in our and others’ attitudes, motivate the people around us and establish and maintain relationships with them. Communication makes a major part of our active life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate–and others try to communicate to us–gets misunderstood, which can cause conflict and frustration in personal and professional relationships. Oxford Defines Communication as the imparting or exchanging of information by speaking, writing, or using some other medium. Making and developing relationships: People communicate to make new relationships. The way you first speak and listen to a newcomer can make them feel welcome or overlooked. As you speak and comment, listen and watch, take an interest, smile and nod, whether to a service user, a member of their family, a colleague or a visiting practitioner you are building and developing your relationship with them. Communication will continue to be the main way you nurture and develop your relationships at work. Giving and receiving information At work you will be expected to give and receive different types of information. Perhaps a service user confides in you, or a member of their family asks you a question. A colleague could give

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