1 UNDERSTAND WHY COMMUNICATION IS IMPORTANT IN THE WORK SETTING. 1.1 Different reasons why people communicate. Communication will take place between adults or children. In a setting good communication is essential to ensure continual care and supervision of the children. People communicate for many different reasons, such as: To give and receive information, To give and receive instructions, To express needs, To share ideas, Develop learning, Establish and maintain relationships with others, Negotiate, Discuss a situation, To make a point or outline a concern.
They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point. 1.2 Explain how effective communication affects all aspects of own work Communication is essential to all parts of work and is an essential skill for workers who want to do well in their setting. This communication can be between adults or children. Good communication will make carer's more efficient and will enable them to develop their role when working with elderly people with mental illness.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
Understand Why effective communication is important in the work setting. Communication is the act of transferring information from one person to another. We communicate in a variety of different ways that may be verbal and non verbal. People communicate for a variety of reasons and it is essential to communicate effectively to build and maintain positive relationships. Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour.
Promote communication in Health, Social care or children’s and young peoples settings 1.1 People communicate for many different reasons like to express needs or to share ideas and information, to express feelings and emotions to build relationships and maintain, to share experiences and the telling of stories, to deal with disputes and to calm and reassure. People communicate so they can start and maintain relationships with others, to help with giving direct instructions and being able to explain what is required at any given time, to express your desires and feelings and be able to listen and understand others, to share opinions, knowledge, feelings, emotions. Also we communicate to warn of danger and alert others when someone may need help. 1.2 Communication is the most important aspect of any job but especially for carers it’s the tool that we can use to meet the needs of who we are supporting. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis.
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
There are various factors which contribute to the development of positive relationships with others. These principles of relationship building can be broadly divided into several categories, the key ingredient being the need for effective communication. The basic aim is to make one feel comfortable and secure in our company. Body language, facial expressions and gestures are also crucially important in effective communication. In order to build positive relationships with other individuals we must show respect and courtesy, from the simple ‘please’ and ‘thank you’ to listening to peoples points of views; this is particularly important to remember when communicating with people from different cultures who may have other beliefs and values.
Factsheet - Person Centered Planning Summary • Person Centered Planning is a way of assisting people to work out what they want; the support they require and helping them get it. • Person Centered Planning has the person at the center, is carried out in alliance with friends and family and is focused on getting real lives for people. • Person Centered planning plays a particularly important role in delivering objectives in the “Valuing People Now” document. What is Person Centered Planning? Person Centered planning is a way of enabling people to think about what they want now and in the future.
Describe the importance of communication for professional growth Communication is a process of passing information to a person or group of people either by sign language or the vocal way. Information is powerful because it is how we express ideas and emotions. It is important to learn how to communicate professionally so we can simultaneously learn to behave appropriately in formal circumstances. Learning to communicate effectively means making the most of every opportunity to interact with others having and understanding of what type of communicator you are and being able to identify the ways in which better communication can lead to better outcome will help you maximize your personal effectiveness in many different situations giving you the advantage in interviews, assessment/ and in the day to day work place. Although it is just as significant to know how to work individually; working in a group or with a partner is important.