To express needs 4. To share information Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication is important as all staff members and professionals will be up to date and therefore able to provide the best support possible. They will also be consistent with the way in which they provide their support. b) Individuals using the service and their carers Effective communication is important for individuals using the service and their carer’s as it helps to build trust. Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship.
Deborah Taylor NVQ Level 3 Health and Social Care Unit 301 Principles of communication in adult social care settings Outcome 1 Understand why effective communication is important in adult social care settings: 1) Different reasons why people communicate • To build relationships • To express needs; to share ideas and information; • To reassure; to express feelings; to build relationships; to socialise; to ask questions; to share experiences • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure these needs are met. 2) Explain how communication affects relationships in an adult care setting • Communication in adult care settings is essential and it is used to meet the needs of service users and build positive, honest and trustworthy relationships. • It is a requirement of a support workers job role to positively communicate with all service users, their families, other members of staff and team leaders on a daily basis. This builds positive relationships based on trust and honesty.
Describe ways of supporting the individual to lead the assessment and planning process The purpose of person centred planning is to enable people to live the lives they want in their communities. It helps people work out what they want in their lives and make them feel stronger and more confident. Listening to the service user’s needs and requirements will help with the planning process. Consulting a person-centred planning facilitator can also help to support the process. 3.
Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 1 1. Identify different reasons why people communicate. To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences. People communicate in order to create and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children.
Listening and showing commitment that the persons best interests are at heart, with good time keeping and seeing tasks throw will build confidence with the service user. When a good solid rapport is built the service user should feel confident to approach and address certain achievements that can be overcome, i.e. ; personal hygiene or domestic house hold tasks. Question 3: The following questions are about factors to consider
Assessment task – SHC31 Promote communication in health and social care or children’s and young people’s settings * An identification of the different reasons people communicate. * * People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships, socialise, to ask questions, to share experiences. We also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. * * * An explanation of how communication affects relationships in the work setting. * * Communication is an essential tool a childminder can use to meet the needs of children.
Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard. Good communication between staff members is important to ensure problems are picked up and solved quickly. Such as an elderly service user having a preference to a bath rather than shower, the service user can then communicate this information effectively to staff and pass this information on to their colleagues.
We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust. One of the roles of the team leader is also to give a good example to other co-workers and have all qualities of a good team leader. Team members will follow a good leader because of his/hers position, values and responsibilities without questioning their capabilities and knowledge. Basic and simple role of the leader is managing the flow of day-to-day operations, recognising and evaluating changing needs of the workplace, seeking additional resources to support people, work and changes. 2.
Assessment Task: SHC 31 Promote Communication in health and social care or children’s and young people’s settings An Identification of the different reason people communicate Introduction: Communication is a tool with which we exercise our influence on others, bring out changes in our and others’ attitudes, motivate the people around us and establish and maintain relationships with them. Communication makes a major part of our active life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate–and others try to communicate to us–gets misunderstood, which can cause conflict and frustration in personal and professional relationships.
People with certain characteristics make good leaders. People who are honest, confident, and those with good communication skills make the best kind of leaders. All of these traits are important because leaders need to get through to people they are working with and they need to have a positive impact to make the best work environment possible. To be an effective leader honesty is key. When talking to colleagues or clients, the leader has to raise the bar and set better standards.