People communicate for many different reasons, such as: To give and receive information, To give and receive instructions, To express needs, To share ideas, Develop learning, Establish and maintain relationships with others, Negotiate, Discuss a situation, To make a point or outline a concern. To understand and be understood. 1.2 How effective communication affects all aspects of own work. Effective communication is important to meet the needs of the children. To ensure effective teamwork and continual care of the children we must communicate well by keeping each other informed and aware of current situations going on around us.
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1. Understand why effective communication is important in the work setting 1.1 Identify different reasons people communicate People communicate to: • Share information • Socialise • Build relationships • Communicate feelings and needs. • To express themselves 1.2. Explain how communication affects relationships in the work setting Communication in the workplace helps to build trust. Communication can be used to prevent or resolve conflict and can help prevent misunderstanding.
1;- Understand why effective communication is important in the work setting. 1.1 There are several different reasons for communicating, these are to share information and ideas with others, to express certain needs, to reassure others,to express feelings and/or concerns you may have, to build relationships with either an individual or a group of people, communication is used in means to socialise, to ask questions and to share experiences. 1.2 Communication in the work setting with colleagues, service users and their families will help you to build trust and form relationships. It also helps understanding of an individuals needs, communication is used to help prevent conflict or misunderstanding, relevent theories are;- Tuckmans stages of group interaction (Forming, Storming, Norming, Preforming). 2;- Be able to meet the communication and language needs, wishes and preferences of individuals.
Name Course Instructor Date Active Listening Introduction Active listening is one of the communication skills that enhance understanding, compassion, and comprehension between people. Through active listening, people are able to process information, ask relevant questions, and make pertinent remarks (Kamath 111). Based on these facts, this analysis seeks to establish the importance of active listening and the skills that people should apply when engaged in any form of communication. The skills and importance of active listening As explained by Cournoyer (212), active listening depends on many skills that include the following. Firstly, it is important for people to value silence when another person is speaking.
Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
Understand Why effective communication is important in the work setting. Communication is the act of transferring information from one person to another. We communicate in a variety of different ways that may be verbal and non verbal. People communicate for a variety of reasons and it is essential to communicate effectively to build and maintain positive relationships. Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour.
Promote Communication In Health, Social Care Or Children’s And Young People Settings * Understanding why effective communication is important in the work setting: People communicate 1.1. Identify the different reasons why people communicate. The reasons for People communicating are: • to express needs and wishes • to share ideas and information • to reassure • to express feelings and/or concerns • to build relationships and socialise • to ask questions • to share experiences General Objectives of Communication Why do we communicate at all? In general terms they are as follows: 1. We communicate to persuade: It means that we want someone to do something and this desire of ours is communicated.
QCF Level 2 Diploma Health & Social Care Unit SHC 021 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings 1.1 Identify the different reasons why people communicate In order to: • Ask questions • Build relationships • Share experiences • Reassure • Express needs • Share ideas and information • Express feelings • Relate to others 1.2 Explain how effective communication affects all aspects of the learner’s work Effective communication is vital in any good working environment. All relevant parties need to be understood, listened to and listen to the views of others, in order for colleagues to foster a good working relationship and provide a good service for the individuals who use it. A working relationship which has effective communication will quickly help to build trust between the individuals involved. It is equally important to be able to communicate with the individuals who use our service. They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to.
1.2 Effective communication affect all aspects of our work. It’s important to communicate as getting information can assist with the care we give. It can also help us to find out likes and dislikes, to improve quality of life. 1.3 Its important to observe an individual’s reaction when communicating with them so you can get an idea of how that person is feeling, we communicate through speaking, facial expressions, body language, position, dress and gestures. Body language is the most important way of communicating without using words.
Communication Communication involves two or more people exchanging both verbal and nonverbal cues to reach a point of shared understanding. When communicating with another person, we typically use verbal communication (words and sounds) that we are accustomed to from our own language and experience. The communication process involves both a sender and a receiver. The sender is sending a message, and the receiver is hearing and seeing the message. This process is complicated by many factors, such as parties who are trying to communicate while speaking different languages.