2.1- Explain why it is important to find out an individual's communication, language needs ,wishes and preferences: It is important to find out an individual’s needs,wishes,and preferences because it allows the person to enable effective communication while trying to understand what an individual is trying to express. It also helps one to understand the individuals preferences based on such things like: beliefs,values and cultural background. This in turn helps avoid the individual from feeling excluded, frightened, distressed or frustrated.Finally it helps to support the individual to be fully
1.1 Identify different reasons why people communicate. People communicate in order to share information with each other, we can communicate through speech, body language or even sign language; all these are designed to help us share our ideas and opinions, express our feelings, socialise with each other and live as a member of the community who can express their personal outlook on life with others. 1.2 Explain how effective communication affects all aspects of own work Service users communicate their needs and wishes with the care assistant so in order to provide self centered care, it is vital for communication to be affective. Some service users might struggle to express their needs however it is important to maintain the communication standards by for example using visual aids or other appropriate tools. This will allow service users to make informed choices regarding their care based on the options available 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them Help to understand the emotional state, knowing if the information has been understood. Look at the facial expression of the person to whom it is addressed, it helps to understand if our communication has been understood effectively. The facial expression instantly communicates the real state of a positive reception of the message. 2.1 Find out an individual’s communication and language needs, wishes and preferences For example a home language defined by cultural variations, beliefs value, age gender or physical disabilities.
I like to watch their facial expressions and body language to identify if they are comfortable and understand what I have to say. I am patient and look to the receiver for clarification that they understand what I am saying. If I am unsure of any message or instruction I ask people to repeat so that I don’t misunderstand what is being said. When I am talking I make sure that I am calm and clear to help the receiver to understand me, I often use hand gestures or if I can I like to show people what I am talking about. I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down.
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
2.3 Explain why it is important to observe an individual’s reactions when communicating with them – It is important to observe an individual’s behaviour because their body language is also a form of communication. Communication is a two way process called an interaction and it is important to observe people as you deal with them. As a carer we must be good communicators, this means much more than just talking to people. We must communicate through speaking, facial expressions, body language and gestures to name a few. 2.
Unit 4222-324 Support individuals with specific communication needs Outcome 1 Understand specific communication needs and factors affecting them the learner can: 1. Explain the importance of meeting an individual’s communication needs Some service users may have communication problems and may need to express how they are feeling or what they would like to do .It is important that we find the best way we can help them to do this. This can be done by writing in down on a piece of paper, sign language, TECCH cards. They can then choose which way they would like to commutate to you in their own way and you must respect what chose they have chosen. We all have the right to communicate to each other and to express our needs, if we don’t do this then we are stopping them to express their options, rights and needs.
Everyone has a right to dignity, respect and choice and we need to be able to meet their communication needs in order to provide this. In my job role I’m constantly adapting the way that I communicate to meet people’s specific needs and making use of a lot of different forms of communication in order to find out people’s prefences and care for people in ways they wish to be cared for. I have learnt that it is really important for me to watch people’s reactions and body language when Iam communicating with them because quite often it helps me ascertain how they are feeling and highlights when there may be a problem or they are unhappy with something. Features of the environment that may help or hinder communication may be: • Sensory impairment, for example deafness, blindness or both. • Culture, for example languages or strong accents.