You can overcome barriers by building a good relationship with the individuals, listen to them and respond appropriately with good body language and eye contact, make them feel at ease with you, understand their needs. Ask for help off of other professional’s if needed. Eliminate any distractions, keep the noise level down, turn off televisions etc. If there are cultural barriers, widen your knowledge, have an insight of the culture or
UNIT 1 1. Understand why communication is important in the work setting. 2.1 Identify different reasons why people communicate – People communicate with each other to understand one another. Human beings are sociable by nature and want to be around other human beings. There are a number of different reason why people communicate these include fear, anger, pain joy and love.
Written word, verbally, sign language. 2.2: When prompting effective communication it is very important to keep an eye to eye contact and also speak slowly and clearly so the individual understand exactly when one is trying to say, some of the factors to consider would be using picture communication to communicate feeling, wants, needs and choices, but most of all is to allow an individual to respond before responding to them. 2.3: Range of communication and Styles methods are * None verbal communication – Not using word. * Body language communication – Communication via movement, eye contact. * Facial expression – Feeling expressed by the face gesture.
However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why. Active listening allows individuals to end conflict or avoid conflict by making sure each party understands what the other is saying. Identify
People communicate for many reasons. Sometimes for just a chat and sometimes to express their feelings. Such as love, happiness, pain, fear and anger. It is important to get information across from service user to carer on what needs to be done on our visits. Also from carer to service user to make sure we understand each other.
Smiling. If they are paying attention to what you are saying. Many people have different ways of expressing their feelings through expressions. Understand how to meet the communication and language needs,wishes and preferences of an individual It is important to find out and individuals communication and language needs as it may produce a barrier between you and the client. They may speak a different language to what you can speak which will then make communication very hard.
Barriers to communication fall into many categories; over time I have faced barriers to communication which I have had to overcome. Environmental: noise levels, temperature, lighting. Emotional: A persons feelings/mood. Cultural: language used including jargon, dialect. Attitudinal: persons attitude to another or to the subject of conversation.
:Verbal communication Verbal communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present our ideas clearly through the spoken word, and to listen carefully to other people. This will involve using a variety of approaches and styles appropriate to the audience we are addressing. Non-verbal communication This refers to the messages we send out to express ideas and opinions without talking. This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids.
It works best when feelings are authentic – that is you genuinely care about other people and have their interests at heart. To get the outcome you want, you need to influence others to get the desired effect. This hinges on getting connected with what others want. Seek first to show that you understand and can empathise. Without feeling the respect and trust that comes from rapport, the rest of the conversation and relationship will have little impact.
Use our body language and gestures to show that we are listening and interesting to the topic. For example, smile and use other facial expression to convey our attention. Also encourage speaker to continue with small comments like “Yes” and ask questions to clarify certain points if necessary. However, try not to judge based on our thinking. Interrupting is a waste of time.