Phl 458 Creative Process Paper

725 Words3 Pages
Creative Process (Revised) Jeffrey L. Wadell PHL/458 March 25, 2014 Steve Ryan Creative Process (Revised) The original problem was how to open five new buildings without hiring new staff to maintain those buildings. It was decided to reduce the number of days during the week cleaning would be accomplished in the residence halls from five days a week to three days a week. By reducing service, staff would not be laid off and the department would operate within budgetary limitations. Critical Examination Upon critical examination there existed several flaws to this course of action. Assuming staff would accept the resolution of the problem was a mistake because “to assume is to take something for granted” (Ruggerio, 2009). We…show more content…
As managers we should put aside our arrogance in thinking that we knew what the correct course of action was without regard for how the staff would react to changes. Hiring eleven temporary employees would eliminate the need to change the work routine and would be cost effective. Another solution would be to divide all public areas among the entire staff. This course of action would have been the most palatable to the staff. Preparing the staff for the change well before the change took place would give staff the chance to understand why we were making the changes and allow staff to offer alternative solutions to the problem. Involving your staff in the decision making process shows that management values everyone’s ideas and, do not follow a “top-down” regime of dictating and delegating (Shepell, 2009). Whatever was decided the absolute correct course of action would have been to properly prepare the staff for the changes. Our Human Resources division did not forward the letter that was drafted to the union to inform them that there was a shift in the way business was going to be conducted. Giving proper notice would have prompted a meeting between management and the union in which management would have been able to explain why the changes were absolutely necessary. Management would also been able to explain that they had the best interest of the staff, customers and
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