Engaging the staff at this point is key to making the store work. This will give the staff empowerment and a sense of worth rather than being seen as a cog. Restructure of staff, replacing the night managers with a supervisor. A rota should then be put in place for the manager, assistant manager and supervisor to cover the different shifts on a rota basis. This will give the management team a better overview of the business at different parts of the day and will give a better understanding of the staff regime.
The owner will use her resources in order to supply the shoppers with products that are popular or a brand that is being requested. It is hard for local companies that are not a chain to stay in business so being a respectful store with courteous employees, can help to run a store that will make a profit and want their customers to come
This grocery store has valet parking and employees that help you find the lowest prices for what you want. The Department store they went to visit had an Employee greeting you as you walked in. Also if the store didn’t have anything in stock an employee would run to another store, buy that product and sell it back to you for the same price. Charlie then goes on to explain to the Area Manager that all of this amazing service came from a vision.
I’ve tried to learn as much as I can about the company and the workplace. I also make sure that I know what the residents are doing and who the relatives are by name. As a customer you want to know you are spending money with a good organized company with informed, caring and competent staff. I also think presentation is everything. A well presented receptionist and reception is a must and a tidy desk is a tidy
Beth’s office is through the kitchen in the back of the store. The Paradiso’s mission statement is “To build a lifelong partnership of raving guest, associates and stockholders”. Her job is to order supplies, doing schedules, hiring employees, cooking, serving, counting the register at the end of the day and taking care of the store. Beth says her least favorite thing about her job is the turnover never having enough people to run the store. There are times that she has to be the manager and the cook at the same time.
Those positions will be known as store lead. This restructuring of the management positions is to allow for the store manager to be on the sales floor interacting with both the employees and the customers more. The ASM will be handling the office paperwork that the manager once did. This will help them to be ready to move up to store manager by having the experience with every aspect of the job. With the burden of the paperwork off of the managers, they can more easily engage in conversation with the customers of their stores and hear firsthand the positive and negative things they have to say.
This group also could devise customer surveys, read trade journals, and observe the fashions of those working and those attending school customers. The company also can provide feedback from customers concerning for the products, surveys, or onsite questionnaires. I also think any managers can create a program in which employees can monitor customer needs and help managers to create a effective and efficient customer environment. On the other hand, the employees can be more closer to the customers when they thank them for their purchases at the store and invite them to cam back for a new one. The customers need to feel they are welcome in any time in the store and find everything they want or need in friendly
As an owner, Kathy had an idea of how customers would respond to her customer service because Kathy knew how she wanted to be treated as a customer. Kathy was a patron of other business, she knew how she wanted to be treated and she knew what worked for her so she implemented ethics throughout her organization, which is why she was so well admired by her customers. The areas where she mostly displayed ethical conduct within her organization were in the customer service. Kathy made her customers feel as though they were apart of the organization by ordering food items that they wanted and many other
When looking at the bottom line, this practice takes an employee away from working the register or counter as well as increases the costs associated with providing goods for no profit. As a manager, I support Kudler’s practice of offering the samples. I see that it makes the customers happy and our employees get to know members within the community. The event offers more social interaction than a traditional grocery store could offer. Although it may cost most to staff this event, my values and ethics tell me I should concentrate on what is most beneficial to my employees and my customers.
Leadership and Teamwork in the Public Services. P1 Authoritarian- This style is used when leaders want their employees to do something, they tell them how they want it done and how they want it accomplished, without getting advice of their followers. This style is more of a bossing around and unprofessional style. Democratic-This style is used when leaders want to include one or more employees in the decision making it is not a sign of weakness, it is so that the employees will be more confident with their own ideas and decision making. Decision making with your employees will let them gain respect for the leader and become more determined.