Nvq Level 3 in Health Care in Elderly

394 Words2 Pages
Unit 4222-395 Outcome 1 1.1 Two way communication is one askes a question then the other responds for example. The main features of communication are a conversation one person talks the other listens and communes back if necessary. 1.2 Its important for two way communication with someone with sensory loss because they can feel alone isolated depressed and sometimes a conversation can make a big difference it can help there self-esteem may be get something off their chest even just get advice. 1.3 I need to be prepared to repeat what I say orally, in writing, or using multiple formats to communicate with the service user. I need to provide extra time for decision-making. I need to be patient, flexible, and supportive. I need to have time to listen to, and understand the service user and make sure the service understands me. I would have to adjust the length of conversations to maximize the individual's ability to remain attentive and decrease stress level. Outcome 2 2.1 Picture boards, brail, sign language, finger writing, hearing aids. 2.2 my own role and practice can impact on an individual who has specific communication needs as if you do not communicate with a person in a way that they understand they may feel left out and alone, hence they may suffer from additional mental health disabilities such as depression. When you do spend time with a service user, and do include them and communicate in a way that they understand then they will feel as if they are valued Features of the environment that may help or hinder communication include: Visual Factors Lighting conditions: light should be on the talker's face Interfering objects: visual noise Distance: no further than 6 feet from the talker Talker's Face: face/mouth should not be covered head movements should be well-lit no eating, chewing, smoking moustaches
Open Document