Hsc Level 3 Unit 107

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UNIT 107 1.1 Two way communication is the communication cycle. One person sends the message and the other person receives it, then sends a message back. The communication between the sender and receiver is known as two way communication. This communication does not always have to be spoken it can be used with sign language and in written format, the sender thinks of the message to be sent and puts this into whatever format they are using – message sent, the receiver decodes this message and interprets what has been communicated, message understood and feedback sent, this cycle continues as long as the conversation lasts. 1.2 Communication is used to facilitate a need and two way communication is necessary to achieve understanding. When an individual has a condition that acts as a barrier to communication this can cause them to feel isolated and detached from society, friends and loved ones which in turn can lead to a person becoming depressed, lonely and withdrawn. 1.3 As a care worker I have to ensure that what I am communicating with the individuals I support with sensory loss is being understood and that I understand what is being communicated back to me. I will often have to repeat what has been said or write things down to ensure understanding. I always allow plenty of time for communication and listen to what is being communicated then repeat it back to the person so they are confident I have acknowledged and understood their message. I keep language clear and concise and adjust the length of conversations accordingly to minimise distress and ensure the individual remains attentive. 2.1 When communicating with individuals with sensory loss it is important to establish their preferred means of communication which will be detailed at the initial assessment. There are many different methods to communicate effectively with an

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