Unit 1 Section 1 – Understand why communication is important in the work setting 1.1 Identify the different reasons people communicate. Everyone communicates with each other constantly and for many different reasons eg. To show our emotions, pain, pleasure, to ask or make requests, to give opinions etc… Communication can be formal, such as interviews, forms, letters and paperwork and informal like social networking, text messages and chatting with friends and family although much of the time communication is somewhere between both ends of that scale 1.2 Explain how effective communication affects all aspects of the learner’s work. Workplace communication takes place constantly between other members of staff, management and service users. Communicating effectively means that information is accurate and informative helping to reduce the possibility of mistakes and ensures colleagues understand and are kept informed of changes to the care needs of the people I support.
Work-life balance is a daily effort to make time for family, friends, community participation, spirituality, personal growth, self care, and other personal activities, in addition to the demands of the workplace. Work-life balance is assisted by employers who institute policies, procedures, actions, and expectations that enable employees to easily pursue more balanced lives. The pursuit of work-life balance reduces the stress employees’ experience. When they spend the majority of their days on work-related activities and feel as if they are neglecting the other important components of their lives, stress and unhappiness result. Work-life balance enables employees to feel as if they are paying attention to all the important aspects of their lives.
It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with your colleagues is essential for the success of the project especially when supporting people with 24hour care as you need to know what has happened before your shift and to explain when your shift is over to the next staff member. This is also important so that everyone knows what to do in case of an emergency or something that happens unexpectedly. Communication is also vital for the clients as they may have difficulty in understanding or not able to process information easily, this means the team has to find effective ways of communicating with them and making sure they know they can communicate their needs to us as well as their feelings. 2.1 When it comes to communicating and language its everyone’s preference to be communicating or speaking in a way or
PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
Unit 4222-201 Introduction to Communication Outcome 1 1.1 People communicate on a daily basis primarily to speak to each other, either verbally or non verbally and can be formal or informal. This can be to ask a question, make a statement, show emotions and thoughts, make a statement/fact, give opinions etc.... Most people are naturally social which in turn makes communication a natural instinct between each other in which ever way they wish to express their views, wishes or information. 1.2 In my workplace I communicate with people all the time and this affects all aspects between staff, volunteers, service users, their carers/family members, and external services. Communication is used in different ways to process and use information delivered, or to ask questions, and to ensure that information communicated is logged or acted on appropriately.
* To maintain relationships A simple wave (non-verbal) or hello (verbal) are a techniques to maintain relationships used on a daily basis, whether it be in a professional capacity or personal. * To gain and share information In a work setting I can gain and share information, not with young people and their families, but with colleagues and professionals. This will aid us to work effectively and consistently. * To gain reassurance and acknowledgement In a work environment we often look for and receive reassurance and acknowledgment from colleagues and professionals. This clarifies and creates an effective working environment.
Sarah Smith TASK1 How will communicating effectively help you to build positive relationship with them? Effective communication is a “two way process”. It involves good communication weather it verbal or non-verbal, but both very important. It also involves a good listener, enabling the person to develop an understanding of the subject being discussed. With good communication comes co-operation and good development.
Employee Memo HCS 131 UOP Katina Hall August 27, 2015 In the workplace it is important to have great verbal and non verbal communication skills. Being able to effectively communicate verbally is important. When you are out in the workplace you will come into contact with people who you have to communicate with on a regular basis. Communicating effectively with others is important. When speaking with people in the workplace always communicate clearly with enough good details so that the receiver fully understands the message you want to convey.
There are many people that we as care workers need to communicate with. The most important person is the person that we are supporting at that time, gaining consent from them before even assisting them and making sure that you keep them involved with choices at all times. There is also family and friends that are involved with the residents. There may also be times were you may have to communicate with other professionals, weather this may be the resident's doctor or a nurse. Communication between work colleagues is also very important as this is the time were you are able to inform other members of staff
One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users. The individuals you care for will communicate with you, their carers, to express their needs and preferences. 1.2 – Explain how effective communication affects all aspects of own work… Communication is an essential part of my job, it is the foundation of everything I do in work and effects every aspect of my job, it also effects those I work with, whether it be colleagues, management, parents of service users or professionals. I need to communicate with people all the time in order to care for my service users affectively. Most importantly are the service users, then