Nvq Level 2 Unit 1-3

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Unit 1 Introduction to communication in health, social care or children’s and young people’s settings. Outcome 1 Understanding why communication is important in the work setting. 1.1 Identify different reasons why people communicate. Most people communicate consistently in everyday life, we are very sociable people and most of us have some sort of interaction with others on a daily basis. We communicate in all kinds of different ways and communicate differently with different kinds of people in different settings and environments. We can be very formal with business colleagues, interviews, meetings and in situations of a more serious nature, less formal when with friends and colleagues and more intimate when with close friends and family. Communication can be used in lots of different places, the workplace, schools, with families and friends, in social groups, shops, restaurants, and lots of other every day and social situations. Communication can be simply by way of a casual chat or in other cases essential when needing to pass information or even warnings. Good communication can improve a person’s quality of life. Different reasons why people communicate are: To quite simply express their point of view. to express love. To express their feelings to express their needs and to let people know their requirements. to express fear and distress. to express anger and frustration. to express pain and hurt. to express joy and happiness. to simply to agree or disagree. 1.2 Explain how effective communication affects all aspects of own work. Communication is vital in the role of a support worker. We need to communicate with people all the time, of course most importantly our client. For some clients a support worker may be the only other person they see for days on end so just general chat and making them feel included and
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