Level 2 Unit 4222-201 Communication

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Unit 4222-201 Introduction to Communication Outcome 1 1.1 People communicate on a daily basis primarily to speak to each other, either verbally or non verbally and can be formal or informal. This can be to ask a question, make a statement, show emotions and thoughts, make a statement/fact, give opinions etc.... Most people are naturally social which in turn makes communication a natural instinct between each other in which ever way they wish to express their views, wishes or information. 1.2 In my workplace I communicate with people all the time and this affects all aspects between staff, volunteers, service users, their carers/family members, and external services. Communication is used in different ways to process and use information delivered, or to ask questions, and to ensure that information communicated is logged or acted on appropriately. But the way we communicate will be different depending on who you are communicating with and the reason. For example: A family member advises that their husband (service user) has low sugar levels today.... From this being communicated to one of the support team and/or volunteers this then enables the service user to be observed for any abnormal behaviour or illness, and to be acted upon if required, and to also ask the service user through the session if they are ok? In the whole of this situation you would of been able to see the different styles of communication through the different emotions and feelings expressed. At the end of a session the communication will still continue between staff and volunteers to ensure that all observations and information passed over has been logged onto the daily observation notes. This will show a professional form of communication to ensure all details are logged correctly. 1.3 Whilst communicating with a service user it is important to observe their reactions as this shows

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