All staff attend regular meetings so any problems can be highlighted with all staff and so that everyone knows what they need to be doing to maintain high standards. 3. It is important when working with service users that we remember to always be professional
Unit 501. 1.2 In my Job role I communicate with many individuals including service users, support staff, care managers and outside services. I use a range of communication methods throughout the day this can be spoken, electronic, written, face to face and specialised I:e sign language. I recognise that good communication has to be personalised to each individual and I make sure each person has the correct method of communication to be able to feed back to me. When communicating with support staff I make sure that I remain part of the team and that each member of staff sees me on a regular basis and that they know how to contact me at all times, whether I am in the office or out in the field.
to simply to agree or disagree. 1.2 Explain how effective communication affects all aspects of own work. Communication is vital in the role of a support worker. We need to communicate with people all the time, of course most importantly our client. For some clients a support worker may be the only other person they see for days on end so just general chat and making them feel included and
It also ensures any health and safety issues are recognised and reported. All carers attend a hand over at the beginning of each shift and also complete communication books keeping other staff up-to-date with all current situations within the workplace. 1.2 On the job you need to communicate with people all the time. There is the service user and their family and friends, that are likely to be involved in their care. You also have to communicate with colleagues and other professionals such as doctors, nurses and pharmacists.
I received an induction training course when I first joined the company, which provided me with specialized training relating to my job role sector. I receive regular supervision with my line manager, where I can discuss any problems, and get support when required. I can also request additional training if required, and my manager can highlight areas where she thinks I would benefit from further training in. I attend regular refresher courses in training, so that I am up to date with the current legislations and policies required for my role. I treat all service users with respect and dignity, and my work practices reflect and promote equal opportunities.
Communication between colleagues is essential, so that it ensures a continuity of care for the patient and all staff are aware of the current needs for the patient. 1.2 Effective communication is important as it ensures that all the information is clear, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with your colleagues so that you all work to achieve the same outcomes and targets. During my shift I would by communicating with others with handovers to other colleagues, electronically via PDAs or the terrafix system and over telephones.
Outcome 1: Understand how to plan work and be accountable to others 1.1 Outline guidelines, procedures codes of practice relevant to personal work. Following the correct guidlines, procedures and codes of practice relevant to my work helps me to do my job properly and provide a good and quality service to customers making sure that they and their personal data are protected. These procedures also allow me to complete all daily tasks in the correct manner making sure all relevant checks are completed to a high standard as mistakes could lead to incorrect data being used internally and sent externaly to clients Company guidelines are relevant to me on a daily basis making sure I know the correct way to use the telephone, sending an email and storing information. Also what I should wear and having the correct knowledge of health and safety procedures such as reporting accidents and possible hazards that could cause harm or complications to myself and my co-workers. 1.2 Explain the purpose of planning work, and being accountable to others for own work Planning work in advance helps to make sure all daily tasks are completed on time and to a high standard.
Members of staff complete all statutory training and have regular refreshers and course updates. To enable this matrix to work effectively each member of staff completes a Personal Development Plan with myself which identifies appropriate training suitable to their needs and the Homes needs. I believe that potential barriers come in a mixture of different sources that include all areas of a person’s lifestyle. Some of the barriers that I have experienced include areas within my work and personal life. As I am completing my qualification I can link a number of barriers that include time management, needs of the Home and family commitment.
Outcome 2 Understand agreed ways of working that protect own relationship with employer. There are many terms and conditions that will protect my relationship with my employer if followed. I must follow all policy’s, procedures, legislation and regulations that have been set by Avery and the government, these will include HASAWA, COSHH and RIDDOR. Make sure I check for any updates on policys and attend all training that is provided. Signing and following Avery’s confidentiality form (data protection).
To exchange ideas. Also to meet intellectual,emotional and social needs. Communication also allows some one to express what they want to wear, relatives and friends of the client who might want to know if any food products need replenishing or if there has been an accident. Effective communication is needed to understand the views and opinions of others and what services they require. Without communication nobody’s needs would be met and barriers would be produced between the client and the care service.