Understand Why Communication Is Important in the Work Setting Essay

264 WordsJul 24, 20142 Pages
Unit 1 Section 1 – Understand why communication is important in the work setting 1.1 Identify the different reasons people communicate. Everyone communicates with each other constantly and for many different reasons eg. To show our emotions, pain, pleasure, to ask or make requests, to give opinions etc… Communication can be formal, such as interviews, forms, letters and paperwork and informal like social networking, text messages and chatting with friends and family although much of the time communication is somewhere between both ends of that scale 1.2 Explain how effective communication affects all aspects of the learner’s work. Workplace communication takes place constantly between other members of staff, management and service users. Communicating effectively means that information is accurate and informative helping to reduce the possibility of mistakes and ensures colleagues understand and are kept informed of changes to the care needs of the people I support. All staff know what other team members are doing and everyone works together to achieve the same outcomes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Observing reactions help to understand how effective communication is as non-verbal communication (body language, facial expressions, gestures, tone of voice etc.) can tell us more than just relying on just the words. It is important to remember that communication is a two way process, not just about sending a message, but also about knowing if the receiver has understood. This is particularly relevant when working with people with learning disabilities as their communication may be limited and have special communication
Open Document